Remote Desktop & Mobile Device Management Software for MSPs
Frequently Asked Questions
The target market for Desktop Central MSP are the Managed Service Providers (MSP's) who would offer Desktop Management services for their customers. It can be used by MSPs of any size viz. Small, Medium or Large MSPs. You can manage up to 10000 computers with a single installation.
While Desktop Central MSP is meant for managing Desktops and Servers of multiple customers with a single installation, Desktop Central is for managing computers of a single customer.
Hardware Requirements for Desktop Central MSP Server
* May dynamically grow according to frequency of scanning
When managing computers above 1000, it is advisable to install Desktop Central MSP on a Windows 2003 Server Enterprise Edition
For more details, refer to System Requirements page.
Desktop Central MSP supports the following operating systems:
Here is a list of ports that is used by the Desktop Central MSP Application. You will need to open the following ports for a hassle-free communication between the Agent, Desktop Central MSP Server and the Distribution Server.
Ports to be opened on the Desktop Central MSP Server machine to enable Desktop Central Agent/Distribution Server communication with Desktop Central Server machine:
Ports to be opened on the Distribution Server machine to enable Desktop Central Agents to communicate with the Distribution Server:
Yes, you can get a free technical support during evaluation. You can contact our support team at email@example.com
No, data migration between Beta and GA versions will not be supported.
While the pricing is not announced yet, as it is still in Beta, the pricing would be based on the total number of computers that will be managed using the product and the number of technicians using the product, irrespective of the number of customers you might have. This means that the pricing would be the same if you have 2 customers with 50 computers each or 5 customers with 20 computers each.
In case your client is building an OS image from a PC that has Desktop Central Agent installed on it, then the OS Image will get captured along with an image of the agent. Also if you change the computer name, the Desktop Central agent will automatically recognize the change and update the server.
You must open the the following ports to use the Remote Control feature:
By default, the Remote Control feature uses a secure connection. These ports have to be opened on the Desktop Central server.
You must open the following ports to use the File Transfer feature during a remote control session:
These ports have to be opened on the computer on which the Desktop Central server is installed.
Yes, you can view multiple monitors of a remote computer simultaneously by using the Remote Control feature. You can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer. For more information, see How to switch between multiple monitors during a remote session?
You can set the compression level to Fast, when using the Remote Contol feature, to improve the page-rendering speed. The bandwidth consumption will be comparitively higher when compared to best compression level, however the page-rendering will be comparatively faster.
When you set the compression level to Fast, the compression ratio is lower, resulting in an increase in the speed of the rendering of the UI. This is recommended when the computer that you are connecting remotely to is in the same LAN as the computer you are connecting from.
When you set the compression level to Best, the compression ratio is higher, resulting in a decrease in the cosumption of the bandwidth. However, the rendering of the UI will be comparitively slower. This setting is recommended when the computer that you are connecting to remotely is at a different geographical location.
You can use the Remote Control feature on the following browsers:
Yes, it is possible for multiple users to login remotely to a computer at the same time. However, only one of the users who has logged in can take control. The other users can only view the changes that are being made.
You can lock a keyboard or a mouse to ensure that you can make changes effectively. To lock the remote computers keyboard and mouse, click the Lock Keyboard/Mouse icon from the viewer.
Similarly, you can blacken the monitor of a remote computer when you do not want the user to view the changes that you are making. To blacken the remote monitor, click on the Blacken Monitor icon from the viewer.
Mobile Device Management
The prerequesites for enrolling a mobile device are;
The device that needs to enrolled should be accessible through the internet in order to receive the email with enrollment settings.
The following ports should be opened for managing mobile devices using Desktop Central,
Ports to be opened on the Desktop Central Server:
Port to be opened on the WiFi from which the mobile device connects to the internet: (iOS devices)
Port to be opened on the WiFi from which the mobile device connects to the internet: (Android devices)
Currently we manage mobile devices, using the following softwares;
"Bring Your Own Device" BYOD being the integral part of Desktop Central MDM, you can ensure the security of corporate data. Whenever any user's personal device is lost, or the employee quits an organisation, administrators can execute security commands like corporate wipe or complete wipe to ensure data security. Hence Desktop Central MDM is a smart choice for every enterprise to manage BYOD.
No, you do not require an apple developer account to manage the iOS devices using Desktop Central.
App store Apps are those which are available in the App store. They can be either paid App or free App. Enterprise Apps, also called as In-House Apps are specially developed and designed for every Enterprise. This is unique and completely owned and distributed by the Enterprise itself.
Administrators need to buy licenses/redemption codes to distribute paid Apps to Groups/Devices. VPP files are specially designed to purchase redemption codes in bulk, so that it can be used while distributing Apps to Groups/Devices.
Desktop Central assures high security through restriction policies. Whenever more than one policy is applied for a same cause, whichever policy provides more security will get applied automatically. For example, assume two restriction policies are assigned to a device, where one is applied to authenticate the usage of camera and the other is to restrict the usage of camera, the policy which assures high security will get applied automatically. So the usage of camera will be restricted in the device.
Corporate wipe is a security command used to wipe data in the device. This security command is mostly used to secure the corporate data from devices, when they are lost. Corporate Wipe is used to remove only the configurations and Apps that has been pushed using Desktop Central and this command will not wipe any personal data of the user. Complete wipe command is used to wipe all in the data in the device, which makes the device as good as a new one.
No, passcode policy that is forced on the mobile device cannot be revoked by the user. Though users can disable passcode settings on their device, users will be forced to set passcode any time the device is unlocked. However if MDM profile is removed from the device the device can no longer be managed by Desktop Central.
While creating policies ensure that you disable the option which allows users to remove the profile. By doing this every policy that is imposed on the device cannot be revoked by the user. However while removing MDM profile from the device all the policies and restrictions will be removed from the device.
'APK' refers to application package file. Android program files are compiled in a package as .apk file, which is used for distributing the apps. When you need to add an android App to the App repository you need to ensure that the android app is in .apk format.
Desktop Central app distribution is designed in such a way that you can only distribute iOS apps to iOS devices and android apps to android devices.
Device Administrator should be enabled in the android mobile device to authenticate Desktop Central Mobile Device Management to perform remote management activities in the device.
Policies and Restrictions which are applied successfully to the managed mobile device is called as imposed policies.
Administrator instructs the users to accept the Policies and Restrictions which are pushed to the device. When the user over rules the policies and restrictions, then those policies and restrictions are called as violated policies.
No, users will be prompted to use their App store user name and password while installing the Apps.
No, you cannot wipe the data from the external memory of the device.
No, license codes used in a device while installing an App cannot be revoked.