ManageEngine has announced product life cycle plan for ManageEngine OpManager. OpManager 11.x version was released in September 2013 and has since been available for download. Support for the older versions of OpManager, versions 6.x, 7.x, 8.x, 9.x and 10.x series will end.
|Version||Build Nos.||Year of Release||Support/Maintenance Ends on|
|OpManager 6.x||6000 to 6016||December 2005||May 31, 2010|
|OpManager 7.x||7000 to 7206||May 2007||December 31, 2010|
|OpManager 8.x||8000 to 8812||February 2009||July 31, 2013|
|OpManager 9.x||9000 to 9450||November 2011||August 31, 2014|
|OpManager 10.x||10000 to 10200||March 2013||Currently Supported.|
|OpManager 11.x||11000 to 11300||September 2013||Currently supported.|
We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of OpManager 11.x since September 2013, we have decided to declare end of support (EOS) for the earlier major releases viz., Version 6.x, Version 7.x, Version 8.x and Version 9.x
We will continue to extend technical support for Version 10.x, taking care to see that you have ample time to upgrade and the process is hassle–free.
Upgrade plans for existing customers:
A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.
A: The EOS (end of support) applies only to the standalone versions of OpManager. The Distributed Edition of OpManager is already EOLed. Please refer to http://www.manageengine.com/network-monitoring/distributed-network-monitoring.html for Distributed Edition related queries.
A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.
A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of OpManager, apply the latest OpManager license and the future renewal of your AMS will be on the latest license and not on the older license.
A: Though you have upgraded OpManager to the latest version, you will still need the license keys to enable functionality such as Monitoring Exchange, Active Directory, Virtualization (VMware and Hyper-V monitoring), MS SQL & more... These features are enabled only after you apply the latest license key.
A: If you have renewed the AMS, you are eligible to get the equivalent license of the latest version free-of-cost. Since OpManager's latest version is licensed based on the number of devices, you have to inform our sales team () on how many number of devices you want to continue monitoring. The new license will be sent to you based on your request. Remember that you need to renew the product from thereon based on the new license and not on the older version's pricing.
Please write to our sales team (). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.