ADManager Plus

Active Directory Management & Reporting

ADManager Download ADManager Features
  • Active Directory Management
    Active Directory Management Active Directory Management Active Directory Management Active Directory ManagementActive Directory Management
  • Active Directory Reporting
    Active Directory Reporting Windows Active Directory Password Report Windows NTFS Reports Windows Active Directory Account Status Reports
  • Bulk User Management
    Active Directory Bulk User Management Windows Active Directory Password Reset Template Based User Creation Active Directory Bulk User Creation
  • Active Directory Delegation
    Active Directory Delegation Active Directory Templates for Help-Desk Active Directory Multi Domain ManagementActive Directory Multi Domain Management OU Based Help-Desk Delegation
  • Active Directory Compliance
    Active Directory Compliance Active Directory Reports for SOX Compliance Active Directory Reports for HIPAA Compliance Active Directory Reports for PCI Compliance
  • Exchange Management
    Active Directory Exchange Bulk Mailbox Creation in Exchange Server Modify SMTP Address in Exchange Server Set Mailbox Rights in Exchange Server
    `
  • Active Directory Cleanup
    Active Directory Cleanup Active Directory Disabled Users Report Active Directory Inactive Users Report Windows Active Directory Logon reports
ADManager Plus simplifies enterprise-wide Windows Active Directory management and reporting.
managing everyday AD tasks
 Spend less time managing everyday AD tasks
Web based Active Directory Delegation
 Easy delegation of routine tasks to help Desks
Web based Active Directory Reports
 Generate comprehensive reports on Active Directory users and objects
Success Stories
"We evaluated ADManager Plus along with several other Active Directory Management and Reporting software. After using it really made life easy for administrators. It is very understandable and fast to learn."
-Bogdan Campeanu, Network Engineer » More Success Stories

Active Directory Help Desk Delegation (FAQ)

What is Help Desk Delegation?

This feature helps administrators to assign or delegate selected activities to non-administrative desk users. It is recommended to delegate non-core administrator activities to help desk users.

What is Help Desk User?
A person who is entitled to perform the operations delegated by the administrator is called help desk user. These operations can deviate from the regular end user functions with a bias of administrative tasks aimed to increase the productivity and reduce administrator’s workload.

What is Help Desk Role?
A specific role or a set of roles that are delegated by administrator to a unique non administrative user to perform are called help desk roles.

How help desk delegation helps me?
Help Desk delegation helps in disseminating the workload from administrator’s desk. It reduces the burden on administrator there by allowing him to concentrate on core admin activities.
It increases the productivity of users by eliminating administrator's intervention in self-manageable activities.

What is the scope of delegation?
Administrator can limit the scope of delegated activities by his wish. He can limit the users to a specific organizational units or a part of organizational unit.

What about security?
Help desk delegation is delivered with a security shield. All the actions performed by help desk users will be in the purview defined, enabling security settings intact, making active directory delegation completely secure. To prevent security breach the users and their activities are fenced to a specific party of Active Directory and enforced authentication zeroes security pitfalls.

Work Flow for Help Desk Delegation: The core functional theme of Help Desk Delegation is that the user can login to the ADMP console and perform the functions delegated by Administrator.

Granular Authorization: Administrator can restrict the help desk users function to a specific part of OU or to specific attributes in a function.
Example: Help desk users can be allowed to modify Group attributes at the same time restricting or avoiding them to any of the sub functions like ‘add to group’ or ‘remove from group’ or ‘set primary group’.

OU Restriction: All the functions that are being performed by help desk users can be restricted to specific OU’s. This enhances the security of Active Directory by authorization. 

Help desk Implementation Scenario's:
HR Department in your organization need not wait long time to confirm that the newly joined employees are enrolled on to the active directory users list. Help Desk Delegation allows administrator to grant rights to the HR People to create new user accounts soon a person is recruited, there by saving the time of both departments and enhancing productivity.

To explore more on Helpdesk Delegation for Microsoft Windows Active Directory 2000/2003 using ADManager Plus, Download the Free Trial.

Other features
Active Directory Password Management

Active Directory Password Management
Reset password and set password propertied from a single web-based console, without compromising on the security of your AD! Delegate your password-reset powers to the helpdesk technicians too!
Terminal Services management

Terminal Services management
Configure Active Directory Terminal Services attributes from a much simpler interface than AD native tools. Exercise complete control over technicians accessing other domain users' computers.
Active Directory Compliance Reports

Active Directory Compliance Reports
Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!
Active Directory Workflow

Active Directory Workflow
A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.
Active Directory Cleanup

Active Directory Cleanup
Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue
More Useful Links
Active Directory Management Active Directory Reports Microsoft Exchange Management
Active Directory Terminal Services Management SOX/HIPAA Compliance Reports Active Directory Cleanup
Bulk User Management Active Directory User Reports Active Directory Helpdesk Delegation
Active Directory Group Management Active Directory Logon Reports Active Directory Workflow
US :  +1 888 720 9500  |  Intl :  +1 925 924 9500
US Intl :  +1 800 443 6694  (alternate number)
Australia :  +1 800 631 268  |  UK :  0800 028 6590
Store | Reseller
All Products
Edit Reseller
close

An IT Manager needs to see an overall picture of all Active Directory users and objects to take business and mission critical decisions. ADManager Plus provides IT Managers with an at-a-glance dashboard view of the reports on all users, groups, objects and more, to assist in making informed decisions.

The role of an IT Administrator is to manage all network resources, for which up-to-date information on all users, objects, groups along with knowledge of account status of users, is required. The administrator has to perform management tasks like user creation, password resets, unlock user accounts, delete users, enable or disable users, move user home folders and more. ADManager Plus helps IT Administrators in creating and modifying users and objects in "bulk", using a CSV file and Templates. It also provides the facility to generate reports on specific attributes on Active Directory and perform management functions from these Reports.

Help Desks techs are loaded with routine management tasks "delegated" to them by the administrator which involve password resets, account unlocks, user creation and other management functions. ADManager Plus provides the administrator with privileges to delegate specific roles to help desk technicians and restricted to one or more Organizational Units. Help Desk techicians can manage users that have been delegated to them from ADManager Plus web console easily even with little knowledge of command lines and scripts.

ADManager Plus allows end users to self-update their own personal information in Active Directory in real time. This helps in keeping information in the Active Directory current and up-to-date and reduces the help desk burden to a great extent. With an ADSearch feature, ADManager Plus acts as a web-based telephone index.

IT Auditors are more interested to know the compliance status of an organization, for which they require information on audit status of users. ADManager Plus supports the IT Auditors with reports which are useful in achieving Sarbanes-Oxley and other regulatory compliance, pertaining to Active Directory management.