The need for Active Directory Help Desk Delegation increases drastically with the increase in size of an organization. As organizations begin to install offices in new locations, it becomes extremely cumbersome for an administrator to manage the users in all the locations. In cases like these helpdesk delegation needs to be extended across domains to facilitate multi-domain management.
With ManageEngine ADManager Plus, a single Help Desk can perform myriad roles in different domains-i.e. "reset passwords" in one domain and "create users" in another. Moreover, the burden on an administrator is greatly reduced as he can now use a single technician to carry out multiple tasks across different domains. With this cross domain multi-role delegation feature of ADManager Plus, administrators can easily manage multiple domains with ease.
With ManageEngine ADManager Plus, a single helpdesk technician can perform myriad roles in different domains; for example, a helpdesk agent can reset passwords for end users in one domain and create users in another! Apart from greatly reducing administrative burden, this aspect of ADManager Plus helpdesk delegation model also provides an administrator the freedom to choose best helpdesk to handle crucial tasks. He can extract more work from the seasoned helpdesks to ensure efficiency, something that is better explained by the following scenario.
In our Scenario, XYZ Corporation managed by an administrator and an experienced helpdesk agent located at Florida has recently expanded its operation by installing offices in Georgia, New York and Texas. The administrator of XYZ is in a fix as it has become impossible for him to carry out all the tasks by himself. So he decides to delegate few of his incidental tasks to helpdesks at Georgia, Texas and New York respectively. However, there are a few crucial tasks like "Active Directory Clean-Up" which can neither be delegated to these new helpdesks for their inexperience nor can be performed by administrator owing to an already existing administrative burden on him. What does the administrator of XYZ, headquartered at Florida, do now? What is the solution for his problem?
ADManager Plus provides a complete solution for such problems with its "enterprise wide-helpdesk delegation" feature. With ADManager Plus, the administrator can delegate his incidental tasks such as create users" and "reset passwords" to the naive helpdesks at Georgia, Texas and New York respectively. On the other hand, crucial tasks like "Disable Inactive Users" (based on the reports generated) and Move Users" can be delegated to the senior helpdesk at Florida. Therefore, the senior helpdesk at Florida can "Disable Users" and "Move Users" in all the four locations, in addition to "Create Users" and "Reset Passwords" in Florida domain. Now, the administrator can periodically take necessary actions on these disabled users and ensure the Active Directory is clean and secure. In this manner administrator can manage multiple domains with ease, all the while ensuring that the crucial tasks stay under his direct supervision!
You could also refer our online Help on Active Directory Help Desk Delegation to know more about this feature.
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Active Directory Reset Password
Resetting expired, forgotten or compromised passwords is a everyday work for Administrators. ADManager Plus has an in-built dedicated feature aimed at reducing this manual work |
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Active Directory Terminal Services
Microsoft Terminal Services allows IT departments to bring their applications to a single server for use by users anywhere in the world. ADManager Plus facilitates the bulk modification of these terminal services attributes from one single place. |
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Cleanup your Active Directory by Removing unused user accounts
Over time, user and computer accounts become obsolete and needs elimination. ADManager Plus helps you to trace out all inactive, disabled, account-expired users and computers in Active Directory. |
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Active Directory bulk user modification
ADManager Plus allows bulk modification of user attributes, including the Exchange and Terminal Services attributes. Common modifications, such as resetting password, changing the display name, creating mailbox, moving users between OUs. |
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