Case Study

Case Study - Managed Service Provider

e-know.net embraces ADManager Plus; refines its customer billing routine

"ADManager Plus ensures that we accurately bill our clients each month."
- Nigel Redwood,e-know.net

e-know.net is a managed service provider and delivers hosted Citrix solutions. The company caters over 260 companies across 20 countries worldwide.

Challenges

The billing process was turning into a major headache for the company.

  • With almost 6500 users, the accuracy of customer billing was crucial for e-know.
  • Itemized bills  for individual customers was a mandatory requirement.
  • The company also wanted to send well formatted reports to its customers.

Solutions

e-know.net concluded upon ADManager Plus as a technical solution that caters to all their reporting needs. The solution offered:

  • Elaborate and accurate reports on all User accounts.
  • Customized/Itemized reporting.
  • Ability to export in various file formats like CSV, PDF, HTML, EXCEL, etc.

Results

ADManager Plus has been able to satisfy all of e-know's reporting requirements. The company is now capable of exposing both high level and granular billing details to its clients. And all this without taking a deviation from accuracy. e-know seems to be really enjoying the ADManager Plus Reporting Magic.

"We now supply our customers exported reports, so that they fully understand how they utilize our services." - Nigel Redwood
Other features

Active Directory Management

Make your everyday Active Directory management tasks easy and light with ADManager Plus's AD Management features. Create, modify and delete users in a few clicks!

Active Directory Group Management

Manage your Active Directory Security Groups. Create, Delete and Modify Groups...all in a few clicks. Configure Exchange attributes of AD Groups and effect bulk group changes to your AD security groups.

Active Directory Logon Reports

Monitor logon activities of Active Directory users on your AD environment. Filter out Inactive Users. Reporting on hourly level. Generate reports for true last logon time & recently logged on users.

Active Directory Delegation

Unload some of your workload without losing your hold. Secure & non-invasive helpdesk delegation and management from ADManager Plus! Delegate powers for technician on specific tasks in specific OUs.

Active Directory Cleanup

Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.