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Company : Medical Center
Industry : Healthcare
Location : Brooklyn, USA. |
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About the Company
Interfaith Medical Center is a multi-site community teaching
health care system that provides a wide range of medical,
surgical, gynecological, dental, psychiatric, pediatric, and
other services throughout Central Brooklyn, New York. The
institution operates a newly-modernized hospital with 287
beds and ambulatory care network of 16 clinics stretching
across the Central Brooklyn communities of Crown Heights
and Bedford- Stuyvesant.
Each year, Interfaith Medical Center serves over 250,000
patients and has a competent workforce to take care of its
patients. It is notable that Interfaith Medical Center has earned
the Joint Commission's Gold Seal of Approval. |
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ADManager Plus is an easy-to-use, completely web-based and cost-effective AD management tool. It has simplified the Active Directory management and reporting to a great extent for us. |
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-Meraz Nasir, Manager of Infrastructure, Interfaith Medical Center |
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Business Challenge |
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A leading health care center of Central Brooklyn, Interfaith Medical Center gives
utmost importance to health care standards and compliance aspects. The advent of
the Health Insurance Portability and Accountability Act (HIPAA) introduced sufficient
challenges for IT Administrators at health care institutions worldwide. And Interfaith
Medical Center was no exception.
Also, with constant rise in the employee count, Interfaith Medical Center faced the
challenge of creating new user accounts in Active Directory frequently. Since the
native Active Directory does not support bulk creation and management features, it
became quite laborious and time-consuming for administrators to manually create,
delete, and modify user accounts one after the other.
Interfaith Medical Center therefore decided to adopt software that featured the Bulk
Management capabilities and generated reports that were relevant to the HIPAA
guidelines. They evaluated many leading AD Management & Reporting software to
identify what best suited their needs. While some of them had fewer features, others
carried exorbitant price tags.
Interfaith Medical Center was in need of a simple and cost-effective, easy-to-use yet
feature-rich tool to eliminate its issues relating to AD Management and Reporting. |
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Solution |
A clear vision to comply with the HIPAA guidelines and the immediate need to resolve
Active Directory management crisis compelled Interfaith Medical Center to try out
many alternatives. The choice of software finally narrowed down to ADManager Plus.
A qualified list of innate features and an affordable price tag came in as major
attractions for Interfaith Medical Center to immediately choose and deploy the
software. Being a health care organization, complying with HIPAA regulations was
also mandatory, which ADManager Plus helped achieve.
Administrators at Interfaith Medical Center found it quite easy to use the Bulk
Management options to create, delete, and modify multiple accounts in Active
Directory at a single attempt. In clear terms, ADManager Plus had significantly
simplified Active Directory Management activities not only for the administrators but
also for end users like help desk staff at Interfaith Medical Center. |
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ADManager Plus Advantage |
One of the many features that had compelled Interfaith to choose ADManager Plus was its extensive list of Reports. Many of these were found to be quite
essential to meet the HIPAA guidelines. The ability to schedule report generation with an option to send it to a customized list of email addresses came in as
added advantages. Moreover, the fully web-based and intuitive user interface enabled easy access and usage of Active Directory even by front line officials,
resulting in a clear dip in the learning curve graph of non-technical users.
An important aspect that impressed Interfaith was the dedicated and technically qualified
support team that provided round the clock support along with quick resolution of issues.
Also, the complimentary MYSQL licensing that was bundled with ADManager Plus gave it
an edge over the other commercially available software that needed an additional database
license. The AD Search option, Self Update feature, and the ability to effectively track and
handle the changes in Active Directory by Help desk personnel were the other key aspects
that supported Interfaith's choice of ADManager Plus. |
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Result |
Administrators at Medical Center were elated after the deployment of ADManager Plus.
Today, two DBAs and five Help desk technicians handle over a 1000 user objects, 750+
Mail boxes and 850+ Workstations, with ease and confidence. IT Administrators and Help
desk technicians face no more hassles in creating, modifying, and deleting any number of
Active Directory objects, thanks to the ability to perform AD operations in bulk. The
provision to clean-up Active Directory has greatly helped to isolate and delete inactive user
and computer accounts, which might otherwise breach the institution's data integrity and
security.
The comprehensive Reporting module not only projects a see-through view of the Active
Directory environment, but also gives excellent support during HIPAA compliance audits.
Now, Interfaith is a HIPAA-compliant medical institution. |
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