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Product
FAQ | General
FAQ | Troubleshooting
1. What is a Monitor?
2. Is CPU Utilization, Response Time a monitor?
3. Can I purchase a Perpetual License (a one-time
payment License)?
4. Where do I get to see the total number of monitors?
5. What do you mean by number of users?
6. I downloaded Free Edition (I get to test five monitors
- full time). But I now want to test other monitors too, how
do I get a professional edition evaluation license (unlimited
number of monitors- 30 days)?
7. Why do I need an additional user license?
8. What is the difference between Professional Edition and
Enterprise Edition?
9. How to order?
10."Database Server” may have any number of databases,
will it still be considered as one monitor?
11. How do I enable Monitor Add on(s)?
12. How many monitors can I use if I purchase Add-on?
13. How do I use Network Monitoring Connector Add-on?
14. I have a service running on a server, will it be considered
as two monitors?
15. Do I have to pay for Applications Manager database
license?
16. Does Annual Subscription fee cover Maintenance and
Support?
17. Does Annual Subscription fee include phone support?
1. What is a Monitor?
A Monitor is a specific Application, Server, Service or Web
URL. The performance of these Applications, Servers and Services
are monitored on the basis of metrics like CPU Usage, Response
Time etc.
Examples of monitors supported are Windows server monitor, WebLogic monitor, Oracle database monitor, service monitor, URL Sequence monitor, Apache monitor etc.
For eg., If you want to monitor 100 SQL Server installations
in your network, the 100 SQL Servers will be considered as
100 monitors.
Consider the Apache web server that is used by www.appmanager.com.
This monitor (Apache web server) may have 'N' number of performance
metrics exposed. For info on what performance metrics you can
see for an Apache Monitor, refer Apache
Monitoring.
The total number of monitors, will include the monitors that
we add by default. These default monitors will not be
taken into account while calculating the number of monitors
for Licensing.
[Question]
2. Is CPU Utilization, Response Time a monitor?
No, they are performance metrics. For licensing, the server
or web server is considered as a Monitor. CPU Utilization, Response
Time etc., are Performance Metrics of a Server Monitor.
[Question]
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3. Can I purchase a Perpetual License (a one-time
payment License)?
Yes, you can buy Perpetual License instead of Annual Subscription.
Please contact sales@adventnet.com
to know more.
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[Question]
4. Where do I get to see the total number of monitors?
For getting the total number of monitors
1. Click on About link on top, you can see the number
of monitors configured.
2. Click on Monitors tab, under category view,
you can see the total number of monitors configured.
3. Click on Monitors tab, under All (Bulk Config)
view, you can see the total number of monitors configured.
4. Click Support tab, under Installation Information,
you can view the total number of monitors you are entitled to.
The total number of monitors, will include the monitors that
we add by default. These default monitors will not be
taken into account while calculating the number of monitors
for Licensing.
If you do not want a particular monitor to be included for licensing
count, you can unmanage it (data collection doesn't happen).
More information on Manage / UnManage option from Help
Document. While unmanaging a monitor, monitor count will
not decrement but will remain the same in Category view.
The list of Managed and Unmanaged monitors can be viewed from
Bulk Config View. If you have a license of 250 monitors
and in Bulk config page, you have less than 250 monitors
under Managed category then you can add new monitors. Unmanaged
monitors will not be taken in for licensing count.
[Question]
5. What do you mean by number of users?
It is the number of users who will need to access the Product
Web Client.
[Question]
6. I downloaded Free Edition (I get to test five monitors
- full time). But I now want to test other monitors too, how
do I get a professional edition evaluation license (unlimited
number of monitors- 30 days)?
Go to Support Tab of Application Manager from the browser
and under License Information table there will be a link
Evaluate. Once you click on that link, you will be able
to add unlimited monitors and users for 30 days. Your free edition
now becomes evaluation version. After 30 days, it automatically
changes to Free Edition.
[Question]
7. Why do I need an additional user license?
A multi user environment allows more than one user to simultaneously
login to the Web Console. Additionally, you can make use of
the various roles like 'Operator', 'Manager' and 'Read Only
User' to have more control over - which users see what data.
[Question]
8. What is the difference between Professional Edition and
Enterprise Edition?
Enterprise Edition has all features of the Professional Edition. The core difference is :
- Higher scalability. It has the ability to provide a single
console for over 1000 monitors by supporting a distributed
architecture (Central Admin Server along with many Managed
Servers -probes). There is no separate pricing for Managed
Servers.
- Ability to provide a single console for applications and servers being monitored in multiple
restricted networks. HTTP(s) access is sufficient across these networks.
- Failover Support is available only in Enterprise Edition
Checkout the Professional
Edition Pricing and also the Enterprise
Edition pricing.
[Question]
9. How to order?
To purchase Applications Manager, contact a representative
at (+1-888-720-9500) or locate a reseller
near you for pricing and ordering information. You can Email
sales@adventnet.com
to initiate the request.
Buy Online: To purchase Applications Manager online,
visit online
store
[Question]
10."Database Server” may have any number of databases,
will it still be considered as one monitor?
MySQL, IBM DB2, MS SQL database servers will have many databases
running within. Irrespective of the databases running, each
database server will be considered as one monitor. But Oracle
will have different instances of the database, hence each instance
of Oracle will be considered as a separate monitor.
[Question]
11. How do I enable Monitor Add on(s)?
Monitor Add on comes bundled in the product itself (No separate
download). After buying a monitor Add-on, for example - SAP Add on, if you apply the
license, SAP Monitor will be enabled. Contact appmanager-support@manageengine.com
for buying monitor Add-On. You can view the list of Add ons provided with Applications Manager here.
[Question]
12. How many monitors can I use if I purchase Add-on?
For example, you have bought 25 monitor license
and SAP monitor add-on,
you can configure and monitor 25 number of SAP servers. SAP add-on is for enabling
the SAP monitoring feature in Applications Manager.
[Question]
13. How do I use Network Monitoring Connector Add-on?
The OpManager Network Monitoring Connector AddOn helps you monitor performance of your network devices along with WAN link availability using a related product ManageEngine OpManager. This add-on is especially useful for those who have bought both Applications Manager and OpManager. Upon purchasing Network Monitoring Connector
add-on, you can simply activate it from Admin tab in Applications
Manager. Once activated, you can use this add-on to import network devices from OpManager.
[Question]
14. I have a service running on a server, will it be considered
as two monitors?
It depends on what you want to monitor. If you want to monitor
the service alone, then only that will be considered as a monitor,
the system on which the service is running will not be monitored.
But incase you want to monitor both the system and the service
that it is running on it, then both (system & service) will
be considered as two different entities and so calculated as
two monitors. Here service is any process with a TCP Port. However,
Windows Services (eg. Terminial Services, COM+ Event System
etc) is monitored as part of the Windows Server Monitor itself.
[Question]
15. Do I have to pay for Applications Manager database
license?
No, Applications Manager comes bundled with a database. Hence
you do not have to buy database license for using Applications
Manager.
[Question]
16. Does Annual Subscription fee cover Maintenance and
Support?
Yes, Annual Subscription includes Maintenance and Support fee.
[Question]
17. Does Annual Subscription fee include phone support?
Yes, Annual Subscription fee includes phone suppport.
[Question]
Product
FAQ | General
FAQ | Troubleshooting
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