ManageEngine FacilitiesDesk integration with mobile client improves the efficiency and productivity of your facilities system by providing supervisors with the ability to instantly access their tickets while they are away from their desk through their mobile devices. It is a complete browser based web application supporting various work request features like viewing tickets, adding a new ticket, closing resolved tickets, assigning tickets, adding worklog, adding resolution and deleting a ticket.
FacilitiesDesk Mobile Client is compatible with mobile devices such as Blackberry and iPhone, and is accessed through the mobile browser on typing the url http://:, which redirects to the 'mc' context.
 PDA Dashboard
 PDA Work Request
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Features:
- A browser based web application to access tickets from any location
- Supports work request module features such as, creating new request, viewing request details, adding resolution to a request, adding worklog, assigning technician to a request, closing completed requests and deleting requests
- Any actions performed on the requests are based on the Roles assigned to the technicians
Benefits
- On logging into the application from your mobile device, the home page displays the Dashboard, Requests and Logout options
- Dashboard offers details like the number of Overdue Requests, Requests Due Today and Pending Requests of the logged in supervisor
- Requests display provides information with the request list view with options to select, filters
- Create a New Request with your mobile client
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Requests raised through phone calls can now be instantly created from your hand-held device on entering details such as, requester name, request title and description.
- View Request Details then and there
- Assign requests to Supervisors instantly
- Spontaneously add Resolution to a request
- View/Edit Resolutions for a request
- Add Worklog for a request
- Add the time spent details for a request from your mobile device
- Add Craft person Worklog
- Add the time spend details of the craft person too from your hand held device
Need Features? Tell Us
If you want to see additional PDA Integration features implemented in FacilitiesDesk, we would love to hear. Click here to continue
