FacilitiesDesk

Web-based Facilities Management CAFM/CMMS Software

Product End of Life Announcement

Currently we have changed the product strategy of FacilitiesDesk and have announced Product End of Life Cycle. Learn more »

Most of the features are also available in ManageEngine ServiceDesk Plus. Take a look at some of them given below,

Thank you for your support.

Download Service Packs & Hot Fixes 6.5

Note: We have changed our strategy for FacilitiesDesk product and have put up Product End-of-Life notice.

Important :

We recommend users to move to the latest version, FacilitiesDesk 6.5 build #6502 released on 17th February 2011 (How can I find my Build number?)

Note: We strongly recommend you to take backup before migrating. This helps you prevent accidental loss of data.


 Upgrade Pack for Build 4000 and 4001
Customers using build 4000 and 4001 can install this Upgrade Pack and migrate to the latest version #5000.
Upgrade to build 5000 UpgradePack.ppm (48 Mb)

 Service Pack for Build 5000 and 5100
Customers using build 5000 and 5100 can install this Service Pack and migrate to the latest version #5200.
Service Pack for build 5200 ServicePack.ppm (15 Mb)

 Service Pack for Build 5200, 5201 and 5202
Customers using from build 5200, 5201 and 5202 can install this Service Pack and migrate to the latest version #5500.
Service Pack for build 5500 ServicePack.ppm (13.1 Mb)

 Service Pack for Build 5500, 5200, 5201 and 5202
Customers using from build 5500, 5200, 5201 and 5202 can install this Service Pack and migrate to the latest version #5700.
Service Pack for build 5700 ServicePack.ppm (19 Mb)

 HotFix for Build 5700
Customers using from build 5700 can install this HotFix and migrate to the latest version #5702.
HotFix for build 5702 HotFix.ppm (13 Mb)

 Service Pack for Build 5702
Customers using build 5702 can install this Service Pack and migrate to the latest version #6000.
Service Pack for build 6000 ServicePack.ppm (20 Mb)

 HotFix for build 6000
Customers using from build 6000 can install this HotFix and migrate to the latest version #6001.
HotFix for build 6001 HotFix.ppm (18 Mb)

 Service Pack for Build 6001
Customers using build 6001 can install this Service Pack and migrate to the latest version #6500.
Service Pack for build 6500 ServicePack.ppm (20 Mb)

 HotFix for Build 6500  
Customers using build 6500 can install this HotFix and migrate to the latest version #6501.
HotFix for build 6501 HotFix.ppm (4.5 Mb)

 HotFix for Build 6501  
Customers using build 6501 can install this HotFix and migrate to the latest version #6502.
HotFix for build 6502 HotFix.ppm (12 Mb)

Instructions to apply the Service Pack / Hotfix

  1. Shut down FacilitiesDesk Server.
  2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <FacilitiesDesk_Home>/bin folder. This opens the Update Manager tool.
  3. Click "Browse" to select the Hot Fix file (ManageEngine_FacilitiesDesk_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
  4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  5. Once the upgrade is complete, start FacilitiesDesk Server.

How can I find the Build Number of FacilitiesDesk?

  1. In the FacilitiesDesk web client, click the "About" link on top right of the page.
  2. The Build number will be located in the About dialog box as show below

    Locate ServiceDesk Plus Build Number

How can I take backup of FacilitiesDesk Data?

For Windows Users:

  1. Go to <FacilitiesDesk_Home>/bin directory.
  2. Click the backUpData.bat
    A back up of the data and the file attachments that have been added to the application will be created. The back up file will be created in the <FacilitiesDesk_Home>\backup directory. The file name for the back up file will be of the pattern BackUp_fdp_BuildNumber_monthdate_year_hr_min.data. An example of the back up file name: Backup_fdp_4000_May20_2007_23_15.data

For Linux Users:

  1. Go to <FacilitiesDesk_Home>/bin directory.
  2. Execute the backUpData.sh file as given below:
    $ sh backUpData.sh
    The back up file will be created in the <FacilitiesDesk_Home>/backup directory. The file name for the back up file will be of the pattern BackUp_fdp_BuildNumber_monthdate_year_hr_min.data. An example of the back up file name: Backup_fdp_4000_May20_2007_23_15.data

Need help ?

Want help with upgrading FacilitiesDesk to the latest version? Contact FacilitiesDesk Support