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FacilitiesDesk

Integrated Facilities Management Software

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"FacilitiesDesk CAFM Systems is the most user friendly facility software for our needs."
- Joe Freeman-Facilities Manager, Million Air Dallas.   More...
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FacilitiesDesk Service Pack & Hot Fix

Instructions to apply the Service Pack / Hotfix

  1. Shut down FacilitiesDesk Server.
  2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <FacilitiesDesk_Home>/bin folder. This opens the Update Manager tool.
  3. Click "Browse" to select the Hot Fix file (ManageEngine_FacilitiesDesk_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
  4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  5. Once the upgrade is complete, start FacilitiesDesk Server.

How can I find the Build Number of FacilitiesDesk?

  1. In the FacilitiesDesk web client, click the "About" link on top right of the page.
  2. The Build number will be located in the About dialog box as show below

    Locate ServiceDesk Plus Build Number

How can I take backup of FacilitiesDesk Data?

For Windows Users:

  1. Go to <FacilitiesDesk_Home>/bin directory.
  2. Click the backUpData.bat
    A back up of the data and the file attachments that have been added to the application will be created. The back up file will be created in the <FacilitiesDesk_Home>\backup directory. The file name for the back up file will be of the pattern BackUp_fdp_BuildNumber_monthdate_year_hr_min.data. An example of the back up file name: Backup_fdp_4000_May20_2007_23_15.data

For Linux Users:

  1. Go to <FacilitiesDesk_Home>/bin directory.
  2. Execute the backUpData.sh file as given below:
    $ sh backUpData.sh
    The back up file will be created in the <FacilitiesDesk_Home>/backup directory. The file name for the back up file will be of the pattern BackUp_fdp_BuildNumber_monthdate_year_hr_min.data. An example of the back up file name: Backup_fdp_4000_May20_2007_23_15.data

Need help ?

Want help with upgrading FacilitiesDesk to the latest version? Contact FacilitiesDesk Support

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