Business today relies heavily on the quality of services. Degradations in Facilities Management and Operations Service delivery can be costly and damaging to business. More and more organizations are implementing strict Service Level Agreements to ensure high standards of operational administration. Defining Service Level Agreements is even more critical in the case of outsourcing Facilities Services and Management. This places tremendous pressure on your Facility Managers and his team to ensure that the required service levels are being met for the work requests.
 Service Level Agreements
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Features:
- Define SLA rules to distinguish priority requests by Requester, Department or Category.
- Automatically update Requests to apply SLA rules to determine resolution time
- Track SLA compliance using automatic escalations (upto 4 levels) in case of SLA violations at pre-defined time intervals
- Measure Service level performance using SLA violation reports.
- Notify supervisors at a pre-configured interval before the SLA is violated.
Benefits
- Proactive Service level management.
- Higher customer satisfaction by delivering service as per customer expectations.
- Better communication with customers on reasonable Service Levels.
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Need Features? Tell Us
If you want to see additional Service Level Agreements features implemented in FacilitiesDesk, we would love to hear. Click here to continue
