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About the Company
Tokyo Electron US Holdings, Inc., is the Holding Company
for Tokyo Electron Limited (TEL), a leading global supplier of
semiconductor production equipment. TEL engages in
development, manufacturing, and sales in a wide range of
product fields. The company also leverages specialized
technologies developed for the semiconductor production
equipment market to engage in the area of flat panel display
(FPD) production equipment. All of TEL's semiconductor
and FPD production equipment product lines maintain high
market shares in their respective global segments.TEL
provides outstanding products and services to customers
through a global network of approximately 90 locations in 12
countries in the U.S., Europe, and Asia. TEL takes pride in
providing high-value products and services. |
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Business Challenge |
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Tokyo Electron US Holdings(TEL U.S.), Inc., a subsidiary of Tokyo Electron Limited
(TEL), envisions a goal to become number one globally. TEL U.S. oversees various
U.S. subsidiaries of TEL, including Tokyo Electron America, Inc. (TEA), Tokyo
Electron Massachusetts, LLC (TEM), TEL Technology Center, America, LLC (TTCA)
and Tokyo Electron Arizona. LLC (TAZ). With a whole lot of users involved, issues
related to Locked out accounts emerged as a major challenge for the company.
Unlocking these accounts evolved as a mammoth venture of both time and labour
for IT staffs at TEL U.S. The need for a viable solution that could keep this issue
under check, was badly felt at this juncture.
"Almost 30% of HelpDesk calls related to Account Unlock requests. We badly
needed a system that would keep us out of this process.", said Brian Rosenvinge
Network Systems Administrator, TEL U.S. Holdings Inc. |
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Solution |
TEL U.S. Inc., clearly needed a solution, that would help them deal with locked out
accounts in an efficient manner. In the process of analyzing the various possible
options, TEL U.S. found ADSelfService Plus, as a product that best suited their
needs. ADSelfService Plus, offered the flexibity for users to self unlock their
accounts without involving IT staff or HelpDesk technicians. The Secret Question
and Answer approach helped surpass any associated security issues.
"We found ADSelfService Plus to be very effective in terms of both cost and performance.", remarked Brian Rosenvinge of TEL U.S. Holdings Inc., |
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Why was ADSelfService Plus Chosen? |
ADSelfService Plus clearly offered an immediate resolution to the menacing issue of "Locked Out User Accounts" at TEL U.S. Along with this, TEL U.S. found a bundle of useful features to solve sensitive issues related to the user's password like reset password, change password, password complexity enforcements, etc. The product also extended an option for users, to self-update their personal informatio as and when needed. And all this contributed in minimizing the workload of IT Administrators and HelpDesk staff at TEL U.S.
"We have requested all our users to enroll with ADSelfService Plus; any user that calls for an account lockout is asked to register.",exclaimed a much
relieved Brian Rosenvinge.
In addition to the above set of attributes, ADSelfService Plus also possessed a comprehensive report notification module that provided up-to-date details about Users with expired and soon-to-expire passwords.
"Surprisingly we have found the soon to expire notification function to be of great help for our remote users.",explained Brian.
The Web-based Intuitive UI, ease of usage and the flexibility to customize the product including the usage of a logo based on the Organizations requirements were the other key highlights, that added to Tel U.S.' choice of ADSelfService Plus.
"ADSelfService Plus has fulfilled all our needs.. ", This was the simplest answer we could get from Brian. |
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Result |
| Today at TEL U.S., over 400 users have successfully registered with ADSelfService Plus and are experiencing a hassle-free usage of the product. Administrators and HelpDesk staff at TEL U.S. have been able to feel the difference within a short time of ADSelfService Plus' deployment in their environment. Account Unlock and password related issues are no more considered a nightmare by them. The option to notify users with expired or soon-to-expire passwords, via email has been quite useful in reducing their workload. In short, TEL U.S. is experiencing the power of Self-Service with ADSelfService Plus; and all this at no exorbitant costs. |
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