Self Service Password Management

What is ADSelfService Plus?

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform self service password reset , self service account unlock and employee self update of personal details(e.g telephone numbers,etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.

What problems does it solve?

Analysts state that 30% of helpdesk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security while password resets through an enrollment and identity verification questionnaire.

What features does it offer?

ADSelfService Plus holds the following list of features:

Key Features Add-on Features
ADSelfService Plus - More Benefits...

What platforms/vendors/technologies does it support?

Platforms: Windows (32-bit/64-bit support)

Vendors: Microsoft

See also, ADSelfService Plus system requirements.

Success Stories

"We deal with a number of password resets and wanted to get out of the business."
"ADSelfService Plus is simple and cost-effective. It provided the features we wanted at the best price."

Michael Case, Manchester College.
An IT Manager / IT Administrator focusses on the long term objectives of his IT environment and also the complete security of his network. For this he needs to comply with Security, compliance and various other regulatory requirements. On installing ADSelfService Plus Active Directory reset password solution the administrator is relieved of repetitive tickets and will be able to implement stringent policies. The administrator is also facilitated with reports on password status and enrolled users to take critical decisions and allocate resources accordingly.
ADSelfService Plus improves employee productivity by considerably reducing the process time. The process time includes 1. employee to raise a ticket, 2.viewed and allotted a ticket number by the helpdesk and 3. finally attended by helpdesk. Typical delays, frustration, lost productivity, and overheads experienced while waiting for a help desk member, to handle password reset requests are eliminated. End users are assured that their personal contact details will be current and up to date in the Active Directory when they use of the self service portal.