Complete Help Desk for Managed Service Providers
Change Management in ServiceDesk Plus – MSP
The objective of change management is to ensure prompt handling of a change in a standardized process with minimized risk.
Life cycle of a change request in ServiceDesk Plus – MSP
A change request can be initiated either from the change request form or it can also be created through an incident which helps in avoiding creation of unnecessary change request creation.
Incident & Problem Association
You can manage all the incidents and problems which led to this change in a single unison and handle those tickets associated efficiently.
In this stage a step by step plan is laid to implement the change , starting with possible Impact created while implementing the change. A Roll out and an alternate implementation plan can be documented with the list of check list necessaryto proceed with change.
The tool enables to send approval mails to the CAB member and can get their recommendations without logging into the tool. Based on the recommendations from the change advisory board the change manager can approve or reject the change.
The change process can be split into multiple tasks and shared among the other technicians involved in the change process. The Task can be scheduled and classified individually. You can also charge your clients add work log on the amount of time spent by each technicians.
After the change is implemented the complete feedback & review on the change process can be documented for future references.