Complete Help Desk for Managed Service Providers
Email Command converts the incoming email messages into tickets with the help of command delimiters set by the administrator. The delimited fields in the email are parsed and the fields such as category, priority, group, level etc, can be set through email command. So, whether your technicians are in a remote location or in a client´s site, the email is automatically parsed and actions are performed based on the specified command.
Some of the actions that can be performed with Email Command apart from raising tickets are, editing tickets, assigning tickets to other technicians and closing resolved tickets.