"The goal for Miratel Solution when selecting a helpdesk / ITSM platform was to find a robust, feature rich application supported by the vendor at a fair cost which Miratel Solutions could integrate into its operations and improve the overall service(s) provided to clients. The selection of ManageEngine Servicedesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us and on a personal note, I was especially impressed when I received a phone call one evening from ManageEngine support to pro-actively inquire as to how things were going and to reinforce that they were there to assist in any way."
IT Manager, Miratel Solution
"As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices."
Technical Manager, TCNS - IT and Network Support provider