ServiceDesk Plus - MSP 8.2


Complete Help Desk for Managed Service Providers


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Automated Billing - ServiceDesk Plus MSP


Presentation @ MSPU Conference


Integrating Desktop Central MSP


ServiceDesk Plus - MSP 8.0 Overview


Service Catalog


ServiceDesk Plus MSP

Packaging and Branding your Managed Services Offering
Giovanni Sanguily
President, Lead Magz
Selling $20 million in Managed Service Agreements MSP Webinar
Giovanni Sanguily
President, Lead Magz


Top 10 Tips for Launching an MSP Company  

So you want to start a managed services practice? That’s probably not a bad idea, given general outsourcing trends in IT. One analyst firm, MarketsandMarkets, expects the market for managed services to grow from $142.75 billion in 2013 to $256.05 billion by 2018, at a CAGR of 12.4% from 2013 to 2018.

But launching a new company isn’t a walk in the park. The Department of Trade and Industry (DTI) estimates that one out of every five newly-started businesses fails within its first year of operation. The 10 tips offered here will help prevent you becoming a business failure statistic and put you on the fast track to building a successful managed services practice.


"The goal for Miratel Solution when selecting a helpdesk / ITSM platform was to find a robust, feature rich application supported by the vendor at a fair cost which Miratel Solutions could integrate into its operations and improve the overall service(s) provided to clients. The selection of ManageEngine Servicedesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us and on a personal note, I was especially impressed when I received a phone call one evening from ManageEngine support to pro-actively inquire as to how things were going and to reinforce that they were there to assist in any way."

Marc Kroesen,
IT Manager, Miratel Solution


"As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices."

Jason Roberts,
Technical Manager, TCNS - IT and Network Support provider