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IT Project Management Home » Helpdesk Software Features

IT Project Management

Project management software that makes your juggling life easier!
IT Project Management

Juggling between multiple projects can be a difficult feat without a system in place to manage requirements, plan releases, track progress and measure results while staying constantly connected with the team. This gets more difficult when you are a managed service provider handling multiple projects from different enterprises. More often than not, you have to switch between multiple tools to track projects for the various clients. Which is why, a standalone project management tool might not work for you.

ServiceDesk Plus MSP is a perfectly integrated solution that combines MSP Help Desk with Project Management and allows you to structure your projects, teams and workflows specifically to each account. Irrespective of the size of the project, you can easily track and manage any project.

Benefits

  • Switch seamlessly between help desk and project modules
  • No more juggling with multiple tools and products
  • Account specific project creation & tracking
  • Effective resource management
  • Efficient time management
  • Minimal cost expenditure

Features

  • Get complete details of any project - Project Type, Start date, End date, Projected date, Estimated cost, etc. from the list view
  • Assign Project Roles and provide access permissions to different Project Members
  • Account specific dashboard for projects, milestones and tasks
  • Divide Projects into Milestones and Milestones into Tasks
  • Directly associate Tasks with Projects
  • Allows for Task dependency configuration
  • Project Overview Map
  • Estimate costs and track with work logs and timesheets
  • Tracking progress using color coded Gantt Charts and Calendar View