Individual login for the requester's specific to their accounts to create and track all their tickets. An intuitive knowledge base with solution topics specifically for requester's to troubleshoot basic incidents.
Login URL specific for each account
Unlimited free Requester - logins for each Account.
Reduce the incoming tickets by exposing basic FAQ's in the knowledge base specific to each Account.
Look professional with account specific Login image.
Avoid sending another email and use the option to communicate with the technician for further diagnosis in our self service portal.
Announcement board to post planned outage, known issues which will avoid unnecessary ticket creation