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Service Level Agreement Home » Helpdesk Software Features

Service Level Agreement

Establish quality services in right time and sustain your business value as a Managed Service Provider using our Service Level agreement Module. Manage every ticket with the respective due by time, configured according to their account's service promised.

Features & Benefits

Service Level Agreement
  • Set up escalation Criteria, specific to each account
  • Escalate proactively before/after the due by time.
  • By pass your operational hours and avoid breakages in Business.
Service Level Agreement
  • Maintain 4 levels of escalations and make sure your SLA is always met.
  • Overdue alert flag to highlight the SLA violated tickets in the queue.