ServiceDesk Plus - MSP 8.1

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Complete Help Desk for Managed Service Providers

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Features

Service Level Agreement

Establish quality services in right time and sustain your business value as a Managed Service Provider using our Service Level agreement Module. Manage every ticket with the respective due by time, configured according to their account's service promised.

Features & Benefits

Service Level Agreement
  • Set up escalation Criteria, specific to each account
  • Escalate proactively before/after the due by time.
  • By pass your operational hours and avoid breakages in Business.
Service Level Agreement
  • Maintain 4 levels of escalations and make sure your SLA is always met.
  • Overdue alert flag to highlight the SLA violated tickets in the queue.
 
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US:
+1 888 720 9500
  • US:
    +1 888 720 9500
Alternate number
  • US:
    +1 800 443 6694
  • Intl:
    +1 925 924 9500
  • Aus:
    +1 800 631 268
  • UK:
    0800 028 6590
  • CN:
    +86 400 660 8680
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