Complete Help Desk for Managed Service Providers

Instructions to apply the Service Pack / Hotfix

Note:-

• Once you apply the service pack, you cannot revert to the older version. Hence we recommend you to apply the service pack on a test set up first.
• Take a backup of your production data and restore it in a test setup. Then apply the Service pack in the test setup and check your older data.

Migrate from Build 7606 to Build 8001	Service pack | How to Install | README
Migrate from Build 8000, 8001, 8002, 8003, 8004 to Build 8100	Service pack | How to Install | README
Migrate from Build 8100,8101,8102,8103 to Build 8104	Service pack | How to Install | README
Other Builds	Contact our support @ sdpmsp@manageengine.com

How to install?

The older builds are available here.

1. Shut down ServiceDesk Plus - MSP Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_MSP_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

How can I find the Build Number of ServiceDesk Plus-MSP?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.