ServiceDesk Plus - MSP 7.6

Complete Help Desk for Managed Service Providers
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Instructions to apply the Service Pack / Hotfix

Note: We recommend you to apply the service pack on a test setup, restore the backup and check the older data, before applying the service pack in the production setup.

Migrate fromBuild
7500, 7510, 7511, 7512, 7513 to Build 7600 		Service pack | How to Install | README
Migrate from build
7600, 7601, 7602, 7603, 7604, 7605 to build 7606 		Service pack | How to Install | README

 

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus - MSP Server.
  2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
  3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_MSP_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
  4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  5. Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

How can I find the Build Number of ServiceDesk Plus-MSP?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
ServiceDesk Plus MSP Download
US :  +1 888 720 9500  |  Intl :  +1 925 924 9500
US Intl :  +1 800 443 6694  (alternate number)
Australia :  +1 800 631 268  |  UK :  0800 028 6590
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