• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 
Service Pack / Hotfix Home » Helpdesk Software Features

Instructions to apply the Service Pack / Hotfix

Please read the below points and then proceed with the upgrade.

  • Once you apply the service pack, you cannot revert to the older version. Hence we recommend you to apply the service pack on a test set up first.
  • Take a backup of your production data and restore it in a test setup. Then apply the Service pack in the test setup and check your older data.
  • Users in Build Number 8200 and 8201 alone need to change the Updatemanager files as mentioned below.

    UpdateManager.bat (Download Windows users) | UpdateManager.sh (Download Linux Users) and replace it under <product_home>/bin folder of your current installation.

  • Please note: After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

 

Migrate from Build 8300,8301 to Build 8302 Service pack | How to Install | README
Migrate from Build 8201,...8211 to Build 8300 Service pack | How to Install | README
Migrate from Build 8200,...8210 to Build 8211 Service pack | How to Install | README
Migrate from Build 8106 to Build 8201 Service pack | How to Install | README
Migrate from Build 8100, 8101 to Build 8106 Service pack | How to Install | README

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus - MSP Server.
  2. Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
  3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
  4. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
  5. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  6. Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

How can I find the Build Number of ServiceDesk Plus-MSP?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
Download ServicePack