ServiceDesk Plus MSP ReadMe

 

What's new in 10500?

(Released on: 13 January 2020)
As a best practice, do the Upgrade only in the test environment first and based on the result, do it in the Production during Non-Business Hours.

Framework changes :

Framework Upgrade Information

New SCCM Connector

New Features :

Business dashboard :

Time sheet

Integration with google maps and zoho maps to view sites location and assign tickets to your field technician based on their geographical location. Click here to learn more.

MSP requesters can now raise tickets through email for any Account.

Ability to move tickets betweeen accounts (Change Account) Click here to learn more.

Point of Contact

Refer Account related information easily.

Account Details present inside the request details page is moved to the top (near the Account combo) for easier reference. Hence, you can now view the account related information while accessing any modules (tabs).

Ability to filter unknown requester's requests and their details from request and requester list view

Request Life Cycle (RLC)

HelpDesk Config role for MSP 

User interface gets new look and feel

Request Details Page revamp 

Request details page is enhanced for better visibility. Performance of the same is improved a lot.

The request details page has been given a UI revamp with the request information prioritized with clear categories to help users quickly access the requests.

Some of the modifications are as follows:

HTML Editor Enhancements

Issues Fixed :

Behavior changes :

Major Note :

Dear Customer(s)

As you know we are building our SDP MSP application above our ServiceDesk Plus (SDP) framework. This release is a catch up release of Servicedesk Plus Build 10000 to 10500. Hence features , issue fixes , behavior changes done in SDP between this releases is also applicable for SDP MSP. Hence , please refer their read me also for more details from here.

As a best practice, do the Upgrade only in the test environment first and based on the result, do it in the Production during Non-Business Hours.

What's new in 9427?

(Released on: 27 December 2019)

Issues fixed :

Behavior changes :

Note: Existing users must reconfigure all ZohoCRM integration setttings after this upgrade.

What's new in 9426?

(Released on: 06 December 2019)

Issues Fixed :

What's new in 9425?

(Released on: 04 November 2019)

Enhancements Made :

Project management analytics

Analytics on Solutions/Knowledge-base

Analytics on Request transition history

Issues Fixed :

What's new in 9424?

(Released on: 18 October 2019)

Issues Fixed :

What's new in 9423?

(Released on: 19 September 2019)

Issues Fixed :

What's new in 9422?

(Released on: 19 August 2019)

Issues Fixed :

Behavior changes :

What's new in 9421?

(Released on: 12 July 2019)

Issues Fixed :

What's new in 9420?

(Released on: 04 July 2019)

New Enhancements :

Billing Enhancements :

Admin Operations :

Integration Enhancements :

Customization :

Mobile App Enhancement :

API Enhancement :

Issues Fixed :

What's new in 9419?

(Released on: 19 June 2019)

New Features :

Issues Fixed :

Behaviour changes :

What's new in 9418?

(Released on: 28 May 2019)

New Features :

Admin :

Request Templates Enhancements :

Billing :

Asset Management :

Change Management :

Solutions :

Customization :

Security Enhancements :

API :

Integrations

Advance Analytics Integration Enhancements : (Supported only in ZOHO reports - Cloud version)

Project management analytics

Analytics on Solutions/Knowledge-base

Analytics on Request transition history

Behaviour Changes :

Case : 1

Bulk association of sites in request will work only under the following cases:

Other behaviour changes :

Issues Fixed :

What's new in 9417?

(Released on: 11 Apr 2019)

Issues Fixed :

What's new in 9416?

(Released on: 20 Mar 2019)

Issues Fixed :

Behavior changed:

Bulk association of sites in request will work only under the following cases:

What's new in 9415?

(Released on: 01 Mar 2019)

Issues Fixed :

Behaviour Changed :

What's new in 9414?

(Released on: 25 Feb 2019)

New Features :

Accounts Tab :

Billing :

Worklog :

Change Management :

Enhanced Survey - Some of the enhancements include, Option to :

Projects :

Service Catalog :

Integration :

Behaviour Changes :

Issues Fixed :

What's new in 9413?

(Released on: 10 Jan 2019)

Features

Issues Fixed

What's new in 9412?

(Released on: 13 Dec 2018)

Features

Issues Fixed

What's new in 9411?

(Released on: 28 Nov 2018)

Issues Fixed

What's new in 9410?

(Released on: 19 Nov 2018)

Features

Billing Enhancements:

Account Details Enhancements:

Other Enhancements:

Integration Enhancements

Integration with Salesforce CRM:

CTI Enhancements

Xero Enhancements

Integration with AD Manager Plus

Introducing ServiceDesk Plus MSP integration with AD Manager Plus.With this integration, the administrators can,

Desktop Central - MSP Integration Enhancements

Third Party Integrations page is revamped for better visibility.

Issues Fixed :

What's new in 9409?

(Released on: 14 Sep 2018)

Issues Fixed

What's new in 9408?

(Released on: 27 Aug 2018)

Features

Issues Fixed :

What's new in 9407?

(Released on: 10 Aug 2018)

Issues Fixed :

What's new in 9406?

(Released on: 25 July 2018)

Features :

Behaviour changed :

Issues Fixed :

What's new in 9405?

(Released on: 08 June 2018)

Features :

Issues Fixed :

What's new in 9404?

(Released on: 17 May 2018)

Features :

Issues Fixed :

What's new in 9403?

(Released on: 07 May 2018)

Features :

Issues Fixed :

What's new in 9402?

(Released on: 25 April 2018)

Issues Fixed :

What's new in 9401?

(Released on: 17 April 2018)

Issues Fixed :

What's new in 9400?

(Released on: 12 April 2018)

Framework changes :

MySQL support :

Issues Fixed :

9308

(Released on: 27 February 2018)

Enhancements :

Issues Fixed :

Behaviour changes :

9307

(Released on: 15 February 2018)

Enhancements :

Issues Fixed :

Behaviour changes :

9306

(Released on: 08 February 2018)

Enhancements :

Issues Fixed :

Behaviour changes :

9305

(Released on: 11 January 2018)

Enhancements :

Issues Fixed :

Behaviour changes :

9304

(Released on: 20 December 2017)

Enhancements :

Issues Fixed :

9303

(Released on: 4 December 2017)

New Features

Behaviour Changed :

Issues Fixed

9302

(Released on: 17 October 2017)

Issues Fixed

9301

(Released on: 27 September 2017)

New Features

Integration:

Billing:

Requests:

Changes:

Projects:

Admin:

Behaviour Changed

In an SSO-enabled environment, the Keep me signed in option will be unavailable.

Issues Fixed:

9300

(Released on: 16 August 2017)

New features

Project templates.

Create new projects for accounts by choosing from predefined templates. Organize project workflows by defining milestones, tasks, and sub-tasks within templates.

Customizable dashboards.

Add, edit, remove, restore, resize, and rearrange widgets, control access to dadhboards with privacy settings, create private, shared, and managerial dashboards.

Custom schedules.

Perform customized actions periodically, or just once, through custom scripts.

Job sheet customizer.

Record all customer request details customized job sheet templates, and print out job sheets easily. Check the history of requests instantly to get approvals from clients quickly.

QuickBooks Online integration.

Sync accounts with QuickBooks Online and create invoices for specific requests. Track your income and cash flow.

  • Access bills generated in Zoho Books from ServiceDesk Plus MSP.
  • Technicians can mark their availability as "online" or "offline" on their homepage.
  • Add up to 50 additional fields to service requests.

Issues Fixed

ServiceDesk Plus - MSP 9210 (Released on: 21 June 2017)

Issues Fixed

ServiceDesk Plus - MSP 9209 (Released on: 29 May 2017)

Features

Issues Fixed

ServiceDesk Plus - MSP 9208 (Released on: 11 May, 2017)

Features

Issues Fixed

ServiceDesk Plus - MSP 9207 (Released on: 30 March, 2017)

Issues Fixed

ServiceDesk Plus - MSP 9206 (Released on: 29 March, 2017)

Issues Fixed

Features

Behaviour changed

ServiceDesk Plus - MSP 9205 (Released on: 28 February, 2017)

Issues Fixed

Features

ServiceDesk Plus - MSP 9204 (Released on: 18 January, 2017)

Issues Fixed

ServiceDesk Plus - MSP 9203 (Released on: 12 January, 2017)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9202 (Released on: 5 December, 2016)

Enhancements

Behaviour Changed

Issues Fixed

ServiceDesk Plus - MSP 9201 (Released on: 3 November, 2016)

Issues Fixed

ServiceDesk Plus - MSP 9009 (Released on: 18 August, 2016)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9008 (Released on: 21 July, 2016)

Issues Fixed

ServiceDesk Plus - MSP 9007 (Released on: 30 June, 2016)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9006 (Released on: 1 June, 2016)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9005 (Released on: 4 May, 2016)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9004 (Released on: 8 Apr, 2016)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9003 (Released on: 24 Mar, 2016)

Enhancements

Issues Fixed

ServiceDesk Plus - MSP 9002 (Released on: 11 Mar, 2016)

Issues Fixed

ServiceDesk Plus - MSP 9001 (Released on: 25 Feb, 2016)

Issues Fixed

ServiceDesk Plus - MSP 9000 (Released on: 15 Feb, 2016)

Enhancement

Request:

Problem:

Change:

Solution:

Projects:

Assets:

Admin:

Tasks:

My Home:

General:

Purchase:

Service Catalog:

Integration:

API:

Issues Fixed

What's new in ServiceDesk Plus - MSP 8316?

Enhancements

Issues Fixed

What's new in ServiceDesk Plus - MSP 8315?

Issues Fixed

What's new in ServiceDesk Plus - MSP 8314?

Enhancements

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8313 ?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8312 ?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8311 ?

Issues Fixed

What's new in ServiceDesk Plus - MSP 8310?

Enhancements

Issue Fixed

What's new in ServiceDesk Plus - MSP 8309?

Enhancements

Issue Fixed

What's new in ServiceDesk Plus - MSP 8308?

Enhancements

Issue Fixed

What's new in ServiceDesk Plus - MSP 8307?

Enhancements

Issue Fixed

What's new in ServiceDesk Plus - MSP 8306?

Issue Fixed

What's new in ServiceDesk Plus - MSP 8305?

Enhancements

What's new in ServiceDesk Plus - MSP 8304?

Enhancements

What's new in ServiceDesk Plus - MSP 8303?

Issue Fixed

What's new in ServiceDesk Plus - MSP 8302?

Enhancements

Issues Fixed

What's new in ServiceDesk Plus - MSP 8301?

Enhancements

Issues Fixed

What's new in ServiceDesk Plus - MSP 8300?

Major Enhancements

QuickBooks integration

ServiceDesk Plus - MSP now provides out-of-the-box integration with QuickBooks:

Criteria based billing

Your bill, your rules. Charge for requests from an account in multiple ways:

CTI Integration

CTI support for Asterisk and Avaya

iPhone push notification

Send the following push notifications to iPhone app

Minor Enhancements

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8211?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8210?

Issues Fixed

Enhancements Made

What's new in ServiceDesk Plus - MSP build 8209?

Issues Fixed

Enhancements made

What's new in ServiceDesk Plus - MSP build 8208?

IT360 Integration

What's new in ServiceDesk Plus - MSP build 8207?

Issues Fixed

Enhancements made

What's new in ServiceDesk Plus - MSP build 8206?

Issues Fixed

Enhancements made

What's new in ServiceDesk Plus - MSP build 8205?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8204?

Enhancements made

Third-party integration

What's new in ServiceDesk Plus - MSP build 8203?

Enhancements made

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8202?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8201?

Issues Fixed

Features in ServiceDesk Plus - MSP 8.2 (8200)

Project Management

You can now manage your Projects with ServiceDesk Plus - MSP. With Project Management you can:

Configuration Management Database (CMDB)

The CMDB provides a complete view of the business critical CIs, their relationships with other CIs and the business impact caused due to malfunction of a CI.

UI Enhancements

Service Catalog Enhancements

REST API Enhancements

Translations

Requests Enhancements

Assets Enhancement

DC Integration Enhancements

Tasks enhancements

Roles Enhancements

Other Enhancements

Issues Fixed

What's new in ServiceDesk Plus - MSP

What's new in ServiceDesk Plus - MSP build 8211?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8210?

Issues Fixed

Enhancements Made

What's new in ServiceDesk Plus - MSP build 8209?

Issues Fixed

Enhancements made
  • MSPSDP-6673 & MSPSDP-6842: Support for LDAP authentication in iOS and Android apps
  • MSPSDP-6782: Send notification to a group when a request is updated
  • MSPSDP-6848: If account based URL is not used, option to show only MSP's domains

What's new in ServiceDesk Plus - MSP build 8208?

IT360 Integration

What's new in ServiceDesk Plus - MSP build 8207?

Issues Fixed

  • MSPSDP-5310: Average values are not displayed as exact float values in Reports
  • MSPSDP-6650: Work log total cost does not reflect for few technicians in worklog and bill generated
  • MSPSDP-6701: Warning message shown wrongly when request closing rule is executed
  • MSPSDP-6727: Save and AddNew WorkLog not working
  • MSPSDP-6728: Enabling Notification rule for a single Account is reflecting for AllAccounts in Professional Edition
  • MSPSDP-6730: If all the worklog(s) in a request is Non-Billable, then the bill can not be generated due to an exception
  • MSPSDP-6761: Technicians are not populated automatically when adding worklogs
  • MSPSDP-6773: In Chrome, Notes are missing in request detailed view

Enhancements made

  • Account Manager:
    • Able to view all requests,problems,changes and assets created in his account
    • Option to shedule or run reports
  • Option to create custom filter for viewing requests
  • MSPSDP-2980: Worklog description field size increased
  • MSPSDP-5142: MSP address and Account address are included in the billing report
  • MSPSDP-6768: Option to disable auto-fill of start time and end time when adding worklogs
  • MSPSDP-6476: WorkLog Additional cost: Option to pre-register WorkLog Additional cost items that can be used in Billing enabled Request's WorkLog Additional cost
  • MSPSDP-6812: Option to schedule a status change from on-hold to in-progress through on-hold schedule

What's new in ServiceDesk Plus - MSP build 8206?

Issues Fixed

  • MSPSDP-6644: SLA escalation flag is not set if 'Escalate Before' is configured
  • MSPSDP-6658: Merging of requests does not work in 8205
  • MSPSDP-6677: Email fetching stops in certain cases
  • MSPSDP-6696: Applying service pack fails on some Linux machines

Enhancements made

  • MSPSDP-6647: Technician can obtain a 'sign off' from a requester using the iPhone App
  • MSPSDP-6653: Start Time and End Time will be auto-filled when adding worklogs

What's new in ServiceDesk Plus - MSP build 8205?

Issues Fixed

  • Upgrade to 8204 failed in certain cases

What's new in ServiceDesk Plus - MSP build 8204?

Enhancements made

  • MSPSDP-3459: Ability to share an MSP domain with other accounts
  • Notifications displayed to a technician on the web application UI for:
    • Request assigned to technician
    • Requester replies to a ticket assigned to technician
    • Request submitted to technician for approval
    • Task assigned to technician
    • Notes added to a request assigned to technician
    • A request sent for approval by a technician is approved/rejected

Third-party integration

  • The above notification events can trigger third-party scripts/java code

What's new in ServiceDesk Plus - MSP build 8203?

Enhancements made

  • MSPSDP-4560: Customizable Mail Sender name for each account
  • MSPSDP-6548: Ability to customize Reply Templates
  • MSPSDP-6556: Account Additional Fields in Standard/Professional editions
  • MSPSDP-6576: Ability to view table schema dynamically

Issues Fixed

  • MSPSDP-6541: All Account's tasks are shown in MSP Preventive Maintenance tasks' list view
  • MSPSDP-6543: Total Time Taken shown in Work Log List view is incorrect
  • MSPSDP-6544: Unable to Zero out technician charges while adding a Work Log
  • MSPSDP-6553: Users are imported without site from Active Directory in certain scenarios
  • MSPSDP-6558: MSP Requester with 'Project Admin' role unable to add a project
  • MSPSDP-6559: Unable to send email from the application in certain scenarios
  • MSPSDP-6560: Unable to login through iPhoneApp when any of the Account's name has single quote
  • MSPSDP-6574: Table Schema not updated for Project and Task modules
  • MSPSDP-6577: Unable to view request's resolution in certain scenarios

What's new in ServiceDesk Plus - MSP build 8202?

Issues Fixed

  • MSPSDP-6215: Unable to create account through Servlet API
  • MSPSDP-6266: Certain aggregate functions in query reports do not work in postgres DB
  • MSPSDP-6489: Service categories are not sorted in new request form
  • MSPSDP-6517: Cannot add attachments while creating an account
  • MSPSDP-6521: While importing requests through XLS, completed date is always imported as current time
  • MSPSDP-6527: Sender name is sent wrongly in notification emails
  • MSPSDP-6532: Users are unable to login using 'Local Authentication' when 'AD Authentication' is enabled
  • MSPSDP-6535: Assign technician pop up does not close after assigning a tech in request detailed view
  • MSPSDP-6537: Technicians are unable to login from iPhone app using 'Local Authentication'

What's new in ServiceDesk Plus - MSP build 8201?

Issues Fixed

  • MSPSDP-6519: Unable to add / edit purchase orders in some cases after upgrading from 8106
  • MSPSDP-6524: Upgrade from 8106 fails in some cases when database is installed on an external server

Features in ServiceDesk Plus - MSP 8.2 (8200)

Project Management

You can now manage your Projects with ServiceDesk Plus - MSP. With Project Management you can:

  • Configure and manage Projects for individual Accounts
  • Create Milestones and track the progress of a Project
  • Create tasks and track the time spent on tasks involved in a Project
  • Configure custom colours for Project status

Configuration Management Database (CMDB)

The CMDB provides a complete view of the business critical CIs, their relationships with other CIs and the business impact caused due to malfunction of a CI.

  • Define various Configuration Item Types (CI Types) and Relationship Types
  • Create Parent - Child hierarchy for CI Types
  • Define attributes and relationships for each CI Type. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type
  • Configure Relationships between the CIs. The relationships can have relationship attributes
  • Account is now a CI Type. Add relationships between an Account and its dependencies
  • Visualization map providing a detailed view of the CI relationships which will help in identifying the dependencies and impact of CIs before performing any changes or in case of any problems
  • View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map
  • Localize or Modify the names of default CI Types, Product Types and CI Relationship Types

UI Enhancements

  • Account based themes: Configure different top header background, tab color, LHS and RHS section headers and their font colors for individual accounts
  • Floating actions bar: Actions bar stays at the top of the page. So, you need not scroll-up to perform any actions

Service Catalog Enhancements

  • Multi-level approval stages for service requests
  • Support for request approvers to be shown with approval information of other service request approvers
  • Option to display Approvals tab (in the Requests module) for Requesters
  • The 'Agreed upon time' (SLA) for a service request would be displayed to the requesters before creating the Service Request
  • Ability to select a requester to edit and fill-in the required information for a service request

REST API Enhancements

  • Request:
    • Assign Request
    • Pickup Request
    • Reply Request
    • GET Requests
    • GET Notification
    • GET Notifications
    • GET Conversation
    • GET All Conversations
    • Add Attachment
    • Add, Edit and Get Resolution
  • Sites:
    • GET All Sites
  • Technician:
    • GET All Technicians
  • Admin:
    • GET and GET All operations for various configurations viz. - Status, Level, Impact, Urgency, Priority, Category, Subcategory, Item, Request template.

Translations

  • Support to translate the display text from the application client

Requests Enhancements

  • Import Incident Requests from XLS
  • Convert Incident Request to Service Request
  • Ability to mark first response while adding a work log
  • Earlier when a request is assigned or pickedup by two or more technicians at the same time, the latest technician would be saved. Now, in such cases, a dialog box indicating the conflict requests would be displayed based on which the technician can decide whether to assign/pickup or cancel the operation
  • Requests created through emails and conversation will now show the To and CC fields in the request details page
  • Resolved time of a request will set when request is moved to resolved status. Timespent will be calculated when a request is moved to resolved or closed status
  • Support to add inline images or paste images from Clipboard while replying / forwarding to a request
  • Support to show the request link information in the request list view itself
  • Inclusion of Group and Technician in the Archived Requests exclusion criteria
  • Ability to associate the change due to which a request was created from the Request details page
  • Option to add attachments from the Actions menu in the requests details page
  • Inclusion of a new field to track the last updated time of the request. This field will be set when a request is updated, or when a note is added to the request, or when a reply sent by the technician
  • Support to search requests based on service request common additional fields

Assets Enhancement

  • Asset Depreciation
    • Calculate the depreciation of assets and components
    • Provide four methods viz. declining balance, double declining balance, straight line and Sum of the Years digits - to calculate asset depreciation
  • Ability to perform remote control using other tools like Windows Remote Desktop, VNC, Team Planner, DameWare etc.,
  • Ability to scan the VM Host machines and also determines the VMs running on the host
  • While scanning MS SQL server software from the machine, the edition of the software is also fetched
  • Support for sending notification to user(s) upon installation of prohibited software
  • Support to enable or disable the Scan option (permission to scan workstations from the workstation details page) while creating/editing a role
  • Date fields in all the Asset forms can be edited manually without choosing the calendar
  • Option provided for additional comments while changing the state of assets or assigning it to a user/department
  • Scan script for Mac machines
  • RAM frequency in Windows OS is fetched during workstation scan
  • Users configured in a workstation will be fetched and listed in 'System' tab of workstation details page

DC Integration Enhancements

  • Execute scripts from ServiceDesk Plus - MSP to ManageEngine Desktop Central
  • Mobile devices information scanned in ManageEngine Desktop Central can be accessed from ServiceDesk Plus - MSP web client
  • Technicians can initiate chat session to Requester through Chat feature available in ManageEngine Desktop Central (DC version 80238 and above). Also, the chat conversation can be added as note or as resolution or can be created as a new ticket
  • Mobile Devices (IPhone and IPad) once scanned through ManageEngine DesktopCentral can be pushed to ServiceDesk Plus - MSP and these devices would be added as assets in ServiceDesk Plus - MSP under product types - Smart Phone and Tablet

Tasks enhancements

  • Task count will be shown in Request list view and Request count will be shown in Task list view
  • In Request list view, ability to view whether a Request has tasks and details of tasks for the Request
  • In Request list view a new filter 'My Pending Requests or Tasks' has been added. This will list Requests that are pending for the technician or Requests with in which task is pending for the technician
  • Technician role scoping will be applied when viewing Tasks from Home section. If the technician has restricted role (Site restriction, Group restriction, Assigned to self), then Tasks allowed for the technician role alone will be shown in Home Tasks section
  • Separate Tab introduced for Task notification in 'Admin > Notification Rules' and some new task notifications were included
  • Introduced 'Task Types' under Admin > HelpDesk. Task Types can be configured along with color code
  • Ability to include the 'Associated Entity Id', 'Associated Entity Owner', 'Associated Entity Title, 'Associated Entity Link' & 'Associated Entity Module' in Task Notifications template
  • MSPSDP - 5279: Work logs can be added for Tasks
  • Ability to generate reports for 'Tasks'
  • Task's History will be shown in task details page

Roles Enhancements

  • Technicians can be restricted to edit 'Closed' tickets by assigning them a new restriction permission 'Editing Closed Requests' in the roles section
  • Technicians can be restricted to delete notes by assigning them a new restriction permission 'Edit / Delete own notes' in the roles section
  • Non-Admin technicians can also create query report by enabling fine grained authorization check "Create Query Report" while adding or editing a role

Other Enhancements

  • Self-Service Portal Settings:
    • Option to combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal
    • MSPSDP-3388: Option to disable the default request template for requesters
    • Option to include a static HTML file in the Self-Service Portal
    • Option to configure 'Number of retries' and 'Lock for' time period when users enter incorrect password
  • Import contracts from XLS
  • Apart from selecting technicians for contract expiry notification, you can also configure E-mail IDs to be notified before the contract expires
  • Option to send multiple expiry notifications for a contract
  • Multi level approval support in Purchase Order
  • Option to add attachments for Purchase Orders without editing the PO
  • Service tags can be imported while receiving workstations/servers in Purchase Order
  • Change technicians to requesters
  • Support to paste images from Clipboard to the Rich text area
  • In scheduled backup configuration section, an option is included to configure deleting scheduled backup data
  • File attachments can now be stored in other drives in the server machine instead of the default path. The path can be configured in "Admin -> Self Service Portal Settings -> Path for attachments"
  • Option to copy the Service Templates is available. Which helps technicians to create new Service Templates quickly from the existing templates
  • Product,Product Type, Serial Number and Site info will be shown on list view in 'Select Assets' popup while assigning assets to incident Support to paste images from Clipboard to the Rich text area
  • Option to import selected users from the Active Directory based on login name of the user
  • Feature to show Incident / Service Request templates for technician, based on the support groups associated to the templates and technicians.If no support group is associated to templates, then it will be shown to all the technicians
  • Leave Types can be denoted with the help of color codes
  • Support to access Self-Service Portal (for requesters) from Mobile Client
  • Support to access application from iPad browser client
  • Right to left support rendered in the browser for languages such as Arabic, Hebrew and so on
  • MSPSDP-5039: Ability to configure 'Account' as a criteria while creating custom views for request list view
  • MSPSDP-5883: Ability to hide the 'Contract Usage' icon from the new incident form

Issues Fixed

  • MSPSDP-5089: Non-Admin technician cannot view Archived Requests list view
  • MSPSDP-5802: Cannot navigate to more than 25 records in Preventive Maintenance Tasks list view
  • MSPSDP-5864: UI is broken when certain Request links are clicked from Dashboard
  • MSPSDP-6099: Removing the SLA from a service template also removes the Accounts associated with the service
  • MSPSDP-6247: In professional edition, service categories are not listed once account is selected
  • MSPSDP-6250: Service Catalog 'Quick links' on the header does not show any data in certain scenarios
  • MSPSDP-6291: While creating a new incident, associated Group of the template gets reset after choosing a requester name
  • MSPSDP-6461: If a notification is sent for an asset contract, even if the contract is edited again to send the notification, notification is not sent

What's new in ServiceDesk Plus - MSP build 8106?

Enhancements Made

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8105?

New Feature :

Integrate ManageEngine Desktop Central MSP with ServiceDesk Plus MSP to manage your mobile devices. MDM allows your to Configure, Manage Apps, Monitor and Secure your mobile devices.

Benefits of Integration :

Enhancements Made

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8104?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8103?

Enhancements made

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8102?

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8101?

Enhancements made

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8.1? (Build Number 8100)

Features in ServiceDesk Plus - MSP 8.1 (8100)

Billing Module

You can now automate your billing process. With Billing Module you can:

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8.1? (Build Number 8100)

Features in ServiceDesk Plus - MSP 8.1 (8100)

Billing Module

You can now automate your billing process. With Billing Module you can:

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8004? (Build Number 8004)

Enhancements made

Issues Fixed

What's new in ServiceDesk Plus - MSP build 8003? (Build Number 8003)

Issue fixed

What's new in ServiceDesk Plus - MSP 8.0? (Build Number 8002)

Issue fixed

What's new in ServiceDesk Plus - MSP 8.0? (Build Number 8001)

Issue fixed

What's new in ServiceDesk Plus - MSP 8.0? (Build Number 8000)

Service catalog

Service catalog is the list of services that you provide to your accounts. With the service catalog module, you can:

Technician auto-assign

User groups

Group requesters in your account to different user groups allowing you fine-grained control over the following modules:

Agent based scanning

Integrate with Desktop Central MSP

Desktop Central allows you to manage desktops and perform operations such as:

Other enhancements

Behavioral changes

Issue fixed