ServiceDesk Plus 8.0

– ITIL Ready Help Desk Software with Asset Management


	Guy Evans Asst. General Manager, Trim Masters Inc.

Justin Balog
IT Director, SNSC

Meg Paterson
Manager, Help Desk, Denihan Hospitality Group

Tim Morgan
IT Manager, SCM Travel

Noel Walsh
IT Manager, Daniel Contractors

Kevin Combs
Sr. IT Analyst,
Employers Direct Insurance Company

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Help desk software

Self-Service Portal Knowledge Base Service Level Agreements Multi-site Support	Custom Request Form Scheduler Help Desk Reports Flash Reports	Help Desk API Automated Password Reset Tool Business Rules Help Desk Notifications	Automatic Ticket Dispatch Email Commands Data Archiving Remote Control

Asset Management		ITIL Ready	Integration

IT Asset & Inventory Management Asset Scanning Asset Discovery Track Assets Software Asset Management	Software License Tracking Inventory Catalog Purchase Order Tracking Contract Management Inventory Reports	ITIL Service Catalog ITIL Incident Management ITIL Problem Management ITIL Change Management ITIL CMDB (Configuration Management Database)	OpManager Integration Applications Manager Integration MSP Center Lite Integration Desktop Central Integration Mobile & PDA Integration

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How ITIL can help SMBs ITIL Heroes Handbook When Reality Hits ITIL Implementation	Help Desk Software Help Desk Management Web Based Help Desk	IT Help Desk Software Trouble Ticket Software Help Desk Application	Help Desk Solutions Help Desk

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Enterprise Management & Security Products
Active Directory Management Active Directory Auditing Application Monitoring Asset Management Bandwidth Monitoring & Traffic Analysis Customer Support Software Desktop Management EventLog Analyzer Exchange Reporting Tool Firewall Analyzer Help Desk Software Integrated IT Management (IT360)	IP Address Management (IPAM) Software MSP Desktop Management MSP Help Desk Software MSP Network Management Platform Network Configuration Management Network Monitoring Software Network Security Scanner with Patch Management OS Deployment Password Management Self-Service Password Management Storage Management Software SQL Server Management VoIP Monitoring Website Monitoring (SaaS)
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