Customer Stories

Port of Newcastle

Port of Newcastle

Port of Newcastle transforms change management with visual workflows in ServiceDesk Plus
Lakeside Process Controls

Lakeside

Lakeside Process Controls calls ServiceDesk Plus the "cornerstone of IT and IT support"
Contrans Group

Contrans Group

Contrans Group builds a customized IT support engine that delivers IT services to a diverse workforce
XMA

XMA

XMA hits 93% five-star customer satisfaction score with ServiceDesk Plus
QuickService Technologies

QuickService Technologies

ManageEngine ServiceDesk Plus helps Quickservice Technologies enhance its ticketing operations
N3i

N3i

N3i streamlines IT service delivery with ManageEngine ServiceDesk Plus
FMP Group

FMP Group

ManageEngine ServiceDesk Plus helps FMP Group efficiently unify service management across sites
Digicel Group

Digicel Group

ServiceDesk Plus — An indispensable tool in Digicel Group's daily ITSM operations
West Yorkshire Combined Authority

West Yorkshire Combined Authority

West Yorkshire Combined Authority turn around their IT service management efforts with ServiceDesk Plus
ezibuy

Rinnai Australia

ServiceDesk Plus helps Rinnai reduce service ticket volume by 25%, enhancing service management with automations and self-service solutions.
ezibuy

Ezibuy

Ezibuy achieves IT service excellence with ManageEngine
stratco

Stratco

Stratco manages and tracks SLAs to promptly deliver an exceptional end-user experience
Luxottica

Luxottica

ServiceDesk Plus helps Luxottica improve service delivery across 9,200 stores globally
Albury City Council

Albury City Council

Albury City Council employs ESM in ServiceDesk Plus to improve reputation
Benetas

Benetas

Benetas unifies service management across 6 departments with
ServiceDesk Plus
eStore logistics

eStore logistics

eStore logistics prevent asset loss of $120,000 using asset management in
ServiceDesk Plus.
Regis Aged Care

Regis Aged Care

ServiceDesk Plus helps Regis unify, automate, and accelerate service delivery to
its 9,000 employees
Couriers Please adopts ServiceDesk Plus

Couriers Please

Couriers Please adopts ServiceDesk Plus to deliver better customer service experiences
Farmlands Co-operative Society

Farmlands Co-operative Society

Farmlands Co-operative migrates to the cloud and delivers hassle-free self-service to its employees
 

Reviews on Third Party sites

 
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