Through extensive contract management in SupportCenter Plus, it’s now easy to create service contracts for accounts incorporating multiple products in the same time period and also create multiple contracts for single product with the different time line. This now opens up the wide range of contract creation for accounts across business units.
Define your support plans and SLAs based on the service contracts. This improves you to serve your customers at a faster rate and thereby improves customer satisfaction.
You can configure support plans based on hours or incidents. You can also define different cost types for different hours of services offered to the customers which can be added to the support plans.
This helps you to serve different customers differently. These details are used in the Customer Billing section to calculate the cost/incident and cost/hour for service.