Customer Support Software, Help Desk Software

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Customer Support Software, Help Desk Software

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SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Benefits

Customer Support Software-Multi-Channel CommunicationMulti-Channel Communication

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Customer Support Software-Business UnitsBusiness Units

Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature

Customer Support Software-Email Response ManagementEmail Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Customer Support Software-Self-Service PortalCustomer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Customer Support Software-Knowledge Base and SolutionsKnowledge Base and Solutions

Stop losing productivity on repetitive queries; Make first-call resolution a reality.

Customer Support Software-Account & Contact ManagementAccount & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.

Customer Support Software-Contracts & SLA ManagementContract, SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Customer Support and Service Software-Time Tracking & Customer BillingTime Tracking & Customer Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Customer Support and Service Software-Reports, Dashboards & KPIsReports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Customer Support Software-Computer Telephony IntegrationComputer Telephony Integration

“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

Customer Support Software-Integrates with the organizational eco-systemIntegrates with organizational eco-system

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Customer Support Software-Multi-Language SupportMulti-Language Support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Customer Support Software-Mobile AccessMobile Access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other Smartphones.

Customer Support Software - Work flow
Customer Support Software - Watch Video Customer Support Software

Success stories...

Customer Help Desk Software - Comlink Solutions "How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product" Paul Ghanem,
Comlink Solutions
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Customer Help Desk Software - Innovateq Pty Ltd. "I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services" Danny Hadjiantonakis,
Innovateq Pty Ltd.
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Customer Help Desk Software - Informi GIS A/S "We did extensive testing of many customer support software and this is the best" Rasmus Hassing Larsen,
Informi GIS A/S.

SupportCenter Plus works with

Platforms: Windows 9x, Windows XP, Windows Vista, Windows 7, Linux
Browsers: Internet Explorer 7and Above, Firefox 3 and Above, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, MySQL 4.0