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SupportCenter Plus

Helpdesk Software, Customer Support Software & Customer Service Software

Customer Support Software
SupportCenter Plus is one of the most comprehensive Customer Help Desk Software, which can help any business to provide world class customer support and service at an affordable price. It is an efficient and effective way to support, communicate and retain your customers.

SupportCenter Plus helps you to cut costs, simplify support processes, increase productivity and makes the most of your customer support. SupportCenter Plus is the most affordable help desk solution in the industry and can be deployed instantly as it is an integrated out of the box solution. It can be customized according to the needs of your business.

SupportCenter Plus comes in two different editions - Standard and Professional. Compare these editions now...

How it works?

Customer Helpdesk Software
 

Features

Customer Support Software-Email Response ManagementEmail Response Management

Track all your trouble tickets from customers. Automatically convert emails in to tickets. Manage your trouble tickets effectively with a robust email management system

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Customer Support Software-Multi TenancyMulti Tenancy

Simple and flexible way to manage your departments, business units, Accounts and Customer groups. Manage all your client information with less effort and complete flexibility

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Customer Support Software-Multi-Channel CommunicationMulti-Channel Communication

Keep connected with your customers 24 Hrs a Day and 7 Days a week through multiple channels of communication and support your customers seamlessly

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Customer Support Software-Self-Service PortalSelf-Service Portal

Empower your customers by integrating our fully-customizable customer self-service portal with your website. The customers can track their tickets, find their own solutions and access available reports

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Customer Support Software-Knowledge Base and SolutionsKnowledge Base and Solutions

Stop losing support productivity on repetitive queries. Deploy the best knowledge base and solutions which makes one-call resolution a reality and enhance your support staff's productivity.

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Customer Support Software-Account & Contact ManagementAccount & Contact Management

Avail the most robust account and contact management which helps you to manage the client information with respect to business units, accounts and sub-accounts.

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Customer Support Software-Contracts & SLA ManagementContracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and based on priority. Bill your customers accordingly.

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Customer Support Software-Computer Telephony IntegrationComputer Telephony Integration

Wow your customers by providing world class customer experience by integrating our computer telephony with Asterisk.

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Customer Support and Service Software-Remote Customer SupportRemote Customer Support

Support and troubleshoot your customer queries over the internet by using our Remote Customer Support. Connect with your customers remotely, troubleshoot and provide superlative service.

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Customer Support and Service Software-Multi-Language SupportMulti-Language Support

Support your customers in your language. We help you to help your customers in your native language. SupportCenter Plus comes in 13 languages including English.

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Advantage

SupportCenter Plus works with

Platforms: Windows 9x, Windows Vista, Linux
Browsers: Internet Explorer 7 & Above, Firefox 2 and Firefox 3
Servers: Windows 2003, Windows 2008, Linux Servers, VM Ware
Database: MySQL, MSSQL

Customer Spotlight

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SupportCenter Plus Customers
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Free online helpdesk software
Live Chat Support
 
Success Stories
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  • "I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services"
    Danny Hadjiantonakis, Innovateq Pty Ltd.

  • "How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product"
    Paul Ghanem,Comlink Solutions

  • "We did extensive testing of many customer support software and this is the best"
    Rasmus Hassing Larsen, Informi GIS A/S.