• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 
Customer Support Software, Help Desk Software

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Why SupportCenter Plus?

Multi-Channel SupportMulti-Channel Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request Tracking & AutomationRequest Tracking & Automation

Automates the process of creating, organizing, tracking requests into a seamless process.

Business UnitsBusiness Units

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account & Contact ManagementAccount & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.

Knowledge BaseKnowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Self-service Portal Self-service Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Contracts & SLA ManagementContracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Time Tracking & BillingTime Tracking & Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports, Dashboards & KPIsReports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

More benefits

Mobile access

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-Language Support

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & Integrations

Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

SupportCenter Plus is available in 3 Editions

Standard

(Free edition)
  • Request Tracking
  • Knowledge Base
  • SLA Management
  • Help Desk Reports
  • Account & Contact Management
  • Tasks & Events

Professional

  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey

3 business units

Enterprise

  • Help Desk Management
  • Customer Portal
  • Contract Management
  • Product Catalog
  • Active Directory Integration
  • Dashboards
  • Survey
  • API

10 business units

Organizations using SupportCenter Plus

Organizations using SupportCenter Plus
Customer Support Software - Work flow Customer Support Software - Watch Video

SupportCenter Plus works with

Platforms: Windows XP, Windows Vista, Windows 7+, Linux
Browsers: Internet Explorer 9+, Firefox, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, 2012, MySQL 4.0

Customer testimonials
Customer Help Desk Software - Innovateq Pty Ltd.
“We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus"

Adam Doyle, I.T Director, Brickman Group.