With Analytics Plus, you can gain real-time insights into service desk tasks, task categories, and support groups' performance to help you optimize task workflow and make way for continuous service improvement.
Try Analytics Plus now
Track to-do or action items, and use advanced analytics to prioritize everyday tasks based on due dates. Review high-priority and critical tickets, and bump them up to the top of the task queue to ensure you meet SLAs.
Leverage visual analytics to get a complete overview of projects and tasks at hand. Design customizable workflows and establish role-based controls within your team to deliver effective technology services that ensure end user satisfaction.
Track IT service costs over the years. Drill-down into metrics to analyze the root-cause of sudden spikes, and take measures to cut down service costs.
