With Analytics Plus, you can gain real-time insights into service desk tasks, task categories, and support groups' performance to help you optimize task workflow and make way for continuous service improvement.
Track to-do or action items, and use advanced analytics to prioritize everyday tasks based on due dates. Review high-priority and critical tickets, and bump them up to the top of the task queue to ensure you meet SLAs.
Leverage visual analytics to get a complete overview of projects and tasks at hand. Design customizable workflows and establish role-based controls within your team to deliver effective technology services that ensure end user satisfaction.
Track IT service costs over the years. Drill-down into metrics to analyze the root-cause of sudden spikes, and take measures to cut down service costs.
