Advanced analytics for task management

With Analytics Plus, you can gain real-time insights into service desk tasks, task categories, and support groups' performance to help you optimize task workflow and make way for continuous service improvement.

Advanced analytics for task management
  • Click to expand Task Analysis Dashboard
  • Click to expand Task Summary
  • Click to expand Task Details
Streamline your task workflow

Streamline your task workflow

Track to-do or action items, and use advanced analytics to prioritize everyday tasks based on due dates. Review high-priority and critical tickets, and bump them up to the top of the task queue to ensure you meet SLAs.

Go agile with advanced analytics

Go agile with advanced analytics

Leverage visual analytics to get a complete overview of projects and tasks at hand. Design customizable workflows and establish role-based controls within your team to deliver effective technology services that ensure end user satisfaction.

Avoid increasing IT costs

Avoid increasing IT costs

Track IT service costs over the years. Drill-down into metrics to analyze the root-cause of sudden spikes, and take measures to cut down service costs.

Try Analytics Plus to get a holistic view of your IT.

Here's what you get with Analytics Plus

  • Seamless integration
  • Augmented analytics
  • Layout-free dashboard builder
  • Out-of-the-box reporting
  • AI-driven analytics assistant
  • Custom formula builder
  • Customizable reports
  • Trend forecasting
  • Unified ITOps analytics
  • Role-based dashboards
  • Scenario planning
  • Real-time collaboration