How to measure the skillsets of your IT technicians accurately
Technician performance dashboards can show recent job performance, but they don't assess a technician's competence or expertise in addressing diverse help desk challenges. A technician's effectiveness is tied closely to their skills, and recognizing this is vital for unlocking their potential and elevating overall team performance.
This e-book covers:
Distinguishing performance measurement from skill assessment.
Multiple ways to evaluate technician skillsets.
Linking each skill to different help desk facets.
Strategies for enhancing overall team productivity.