The ultimate guide to overcoming hurdles in service management
The modern help desk is plagued with countless woes, ranging from everyday difficulties like SLA non-compliance, to complex issues that arise from deep-rooted process inefficiencies.
Weeding through the piles of data to hone in on the root causes of these issues can be troublesome. However, with analytics-driven service management, uncovering, understanding, and eradicating help desk hurdles becomes child's play.
This e-book covers the following major challenges that arise within IT service management, and strategizes effective practices to overcome them:
Inefficiencies in service processes that result in ticket backlogs, reassignments, and ineffective change implementations.
Problems in technician management that trigger turnover.
Troublesome resources that are detrimental to growth.