Service Packs

End of Support - Product Support Life Cycle Information

ManageEngine has announced the end of technical support for Analytics Plus build 3500 and below, effective from July 10, 2019. After every major release, we support legacy releases for a considerable period of time to help our customers upgrade to the latest build. We recommend customers to upgrade to the latest build to get the full benefit of new features, enhancements, bug fixes, and technical support.

Retired builds

Build numbers Release date Technical support/maintenance ends on
3050 and below January 30, 2017 April 10, 2018
3100 to 3500 March 09, 2017 July 10, 2019

Analytics Plus upgrade plan

 
Choose your existing build number
  • Choose your existing build number
  • Build 3500
  • Build 3200 to 3450
  • Build 3050 to 3140
  • Build 3040 and below
 

Follow the step-wise sequence to upgrade to the latest build

  • 1You're on build 3500
  • 2Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 3Download and install service pack to move to build 3700
  • 4Download and install service pack to move to build 4350
  • 5Download and install service pack to move to build 4550
  • 6Download and install service pack to move to build 4590

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 3200 to 3450
  • 2Download and install service pack to move to build 3500
  • 3Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 4Download and install service pack to move to build 3700
  • 5Download and install service pack to move to build 4350
  • 6Download and install service pack to move to build 4550
  • 7Download and install service pack to move to build 4590

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 3050 to 3140
  • 2Download and install service pack to move to build 3200
  • 3Download and install service pack to move to build 3500
  • 4Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 5Download and install service pack to move to build 3700
  • 6Download and install service pack to move to build 4350
  • 7Download and install service pack to move to build 4550
  • 8Download and install service pack to move to build 4590

Follow the step-wise sequence to upgrade to the latest build

  • 1You're on build 3040 or below
  • 2Download and install service pack to move to build 3050
  • 3Download and install service pack to move to build 3200
  • 4Download and install service pack to move to build 3500
  • 5Please follow instructions in this link to move to build 3600. This will involve migrating your application to a new instance (on the same server). Since this step involves some complex steps, you can request for assistance by writing to analyticsplus-support@manageengine.com. One of our engineers will help you with the steps over a remote session.
  • 6Download and install service pack to move to build 3700
  • 7Download and install service pack to move to build 4350.
  • 8Download and install service pack to move to build 4550
  • 9Download and install service pack to move to build 4590

Instructions to upgrade :

Follow the below steps one by one, do not skip any steps.

How to locate my build number?

Note

FAQ

  1. What is 'End of technical support'?
    End of technical support only means technical assistance will not be available for the specified builds past the retirement dates. However, our engineers will assist you in upgrading to the latest build provided you have a valid AMS contract.
  2. Why should I upgrade?
    Upgrading to the latest builds will give you access to the latest features, enhancements and bug fixes.
  3. Is the upgrade done free of cost?
    All customers under a valid AMS contract are eligible for upgrades at no additional cost.
  4. My Analytics Plus subscription has expired. How can I upgrade?
    You have to renew your subscription before you can upgrade. Please write to sales@manageengine.com for a renewal price offer.
  5. How long will you provide support for older builds?
    Support will be provided for older builds (mentioned above) till the end of the support date.

Need Help?

Want help with upgrading to the latest build of Analytics Plus? Please email us at analyticsplus-support@manageengine.com