Eradicate technician burnout and its far-reaching impact on a mature service desk
Burnout is the unfortunate byproduct of high-pressure, fast-paced environments. Left unchecked, it causes a significant decline in productivity, SLA compliance, and the quality of resolutions, eventually resulting in labor shortage.
Organizations struggling with declining productivity and slower turnarounds often turn to enriching employee skillsets or even hiring additional staff. However, the underlying, and often unnoticed, signs of technician burnout points to a different challenge to tackle.
This webinar walks you through effective solutions to identify, handle, and avoid technician burnout in mature service desks: