Free Webinar

5 strategies to avoid service desk technician burnout

Eradicate technician burnout and its far-reaching impact on a mature service desk


Burnout is the unfortunate byproduct of high-pressure, fast-paced environments. Left unchecked, it causes a significant decline in productivity, SLA compliance, and the quality of resolutions, eventually resulting in labor shortage.

Organizations struggling with declining productivity and slower turnarounds often turn to enriching employee skillsets or even hiring additional staff. However, the underlying, and often unnoticed, signs of technician burnout points to a different challenge to tackle.

This webinar walks you through effective solutions to identify, handle, and avoid technician burnout in mature service desks:

  • Streamline ticket distribution while accounting for your staff's true workloads.
  • Maintain an accurate employee to technician ratio based on the organization's varying requirements.
  • Cut down on Level 1 requests to reduce ticket load.
  • Ensure periodic updates to end users on resolution status.
  • Flag problematic assets and facilitate timely replacements to avoid repeated breakages.

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."

David Whitfield, IT customer services manager, F4 IT Services