Free Webinar

5 quick steps to drive service desk cost optimization

Implement data-driven strategies to strategically optimize service desk spending

Agenda

There's no getting around itrunning a mature service desk is expensive. Naturally, a service desk's allocated budget and its yearly expenses are under immense scrutiny, with frequent calls to curtail spending.

The good news is, optimizing service desk expenses is straightforward and effortless with analytics-driven service management. IT leaders can eliminate budget wastage, streamline asset management, and enhance service desk operations.

This webinar will discuss the following data-driven strategies to streamline service desk expenses:

  • Streamline asset purchase plans to bring down surplus costs.
  • Fine-tune asset maintenance strategies to mitigate costly outages.
  • Determine cost-effective windows to commission asset repairs and replacements.
  • Understand and improve IT project spend and wastage.
  • Upgrade the incident resolution process and curb avoidable cost drains.
webinar video

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."

David Whitfield, IT customer services manager, F4 IT Services