Free Webinar

5 ways to measure and reduce your help desk's workload

Streamline workload management and reduce daily tasks in five quick steps


Given the fast-paced nature of an IT help desk, ensuring seamless service operations and quick turnaround times is paramount. However, when you're in a constant fire-fighting mode, you may not realize your help desk is struggling until it's too late.

Join us as we outline strategies to catch the initial signs of a struggling help desk, and lay out solutions to cut their overall workload in half.

At the end of this webinar, IT leaders can:

  • Attain a realistic picture of help desk workload.
  • Understand technician's true contribution and performance.
  • Streamline workload management.
  • Overcome delivery delays with AI-led ticket delegation and performance tracking.
  • Eliminate underlying process inefficiencies and bottlenecks.

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."

David Whitfield, IT customer services manager, F4 IT Services