The intelligent duo: How ServiceDesk Plus + Analytics Plus are redefining modern ITSM for the AI era
Learn how AI-powered analytics turns your service desk into an engine of proactive, decision-ready IT intelligence.
July 28, 20263pm AEST | 11am GMT | 11am PDT
Presented by:
Easwar K,Product Expert,
ManageEngine Analytics Plus
Zephaniah B,Product Expert,
ManageEngine ITSM
Most ITSM teams are sitting on a goldmine of data—yet most decisions are still reactive, and teams are stuck fighting fires.
Fragmented visibility, delayed decisions, and the absence of predictive intelligence keep ITSM teams trapped in a cycle of rising ticket volumes, SLA breaches, and poor user experiences.
The fix isn't more dashboards. It's embedding AI and analytics directly into your ITSM workflows. By integrating ServiceDesk Plus with Analytics Plus, you get a unified, 360-degree view of your ITSM, along with the decision-ready, AI-powered intelligence to act on it.
Join our webinar to discover how AI-powered analytics and decision intelligence can help you build a proactive, resilient IT service management practice—one that drives faster resolutions, sharper decisions, and a team that's always one step ahead.
Agenda
- How AI and analytics are making ITSM smarter, more predictive, and more proactive
- Integrating ServiceDesk Plus with Analytics Plus: a step-by-step overview
- AI-powered ITSM intelligence in action:
- Root cause analysis, demystified: Use Key driver analysis via Zia Insights to pinpoint the hidden patterns and events driving ticket volume spikes.
- Faster security incident investigation: Leverage Ask Zia's GenAI capabilities to interrogate incidents, accelerate triage, and identify emerging threat patterns.
- Predict SLA risks before they surface: Forecast ticket surges and SLA bottlenecks using ML-powered multivariate forecasting across historical, operational, and seasonal variables.
- Proactive asset health monitoring: Apply ML-driven clustering to rank, group, and flag underperforming IT assets for better lifecycle management and usage optimization.
- Context-aware IT decision support: Cut through the noise with Spotlight's decision-ready recommendations that tell you what needs attention, why it matters, and what to do next.
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Who should attend?
- CIOs and CTOs
- Head of ITSM
- Service desk managers
- ITSM consultants
Enterprises that use AI-powered ITSM analytics witnessed
65%
reduction in ticket backlogs
70%
increase in SLA compliance
30%
increase in productivity
70%
tickets resolved on the same day
Why Analytics Plus is a must-have companion for intelligent service desk operations.
Elevated service performance
Get immediate insights into critical inefficiencies and problems. Improve overall service desk performance successfully.
Proactive cost optimization
Flag inefficient asset purchases, track cost impact, and supercharge cost optimization in seconds.
Empowered teams at every level
Equip technicians, service owners, and managers with AI and no-code ML—so anyone can uncover insights and take action effortlessly.
Enterprise-grade data governance
Maintain control over who sees what with custom role-based access, fine-grained permissions, and audit logs ensuring your ITSM intelligence is compliant, secure yet easily accessible.
