Chapter 4: Our takeaways
Here's what working with MagnaMotors and Kessler taught us:
1. Complex workflows can be simplified
ManageEngine's team worked with MagnaMotors for nearly 18 months to implement the help desk in their IT environment. Before we got into the testing phase, our team spent months on in-depth analysis. We had to grasp minute aspects of their processes and answer the what, where, when, why, and how.
ManageEngine's implementation plan for MagnaMotors
The key was to break complex structures down into simpler processes with the help of automation and predefined templates. Nate, the implementation lead for the project, shares that MagnaMotors was one of the most challenging but ultimately, rewarding experiences for ManageEngine. The team came back with a better understanding of how the automotive industry works, an invaluable lesson and (hopefully) a precursor for more customer success stories down the line.
2. One size fits many
While it isn't practical to expect one tool to suit all organizations, we understood how deeply we can fine-tune our solutions and retrofit one tool for a multitude of processes. Customization at the grassroots level paved the way for industry-specific templates and helped solve unique problems in the IT environments at both MagnaMotors and Kessler.
3. Language virtualizes technology
MagnaMotors, like most enterprises, employs a diverse group of technicians and users. It often encountered communication barriers owing to language differences. When it reached out with this issue, our team fast-tracked the dynamic language translation services to incorporate five new languages and meet MagnaMotors' requirements. The company saw an uptick in collaboration across regions once this was implemented.
Conclusion
As customer demands increase and operations become more technologically advanced, IT's role in unifying services and establishing a communication channel is noticeable. Incorporating automated workflows can bring about immediate changes in the process chain and increase production value.
The goal of this series is to exhibit the importance of specialized IT solutions that can address unique problems and streamline operations. As we continue learning from our customers, we hope to expand this series to share interesting stories and insights from other industries as well.
Until next time.
About ManageEngine
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget. ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120+ awardwinning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we’re bringing IT together for an integrated, overarching approach to optimize your IT.
About the author
Mahanya is a content writer who specializes in IT stories, documenting the journey of enterprises like ManageEngine - their ups and downs, internal processes, and core principles. She is keenly interested in interacting with IT thought leaders to get their perspective on digital transformation. A true zillennial at heart, she spends her spare time on social media finding homes for rescue dogs.