Virtual Tenants

The virtual tenant feature lets you segment and group your Microsoft 365 user objects based on your requirements.

Create a virtual tenant,

• Go to the Settings tab.
• Navigate to Configuration → Other Configuration → Virtual Tenants
• Click on Create Virtual Tenant.
• Provide a name for the virtual tenant to be created, and choose the Microsoft 365 tenant in which it must be created.
• In the Filter by section, select the users/groups/domains that must be included in the virtual tenant based on the display name, office, domain, country, and other attributes.
• Click Save.

To change the precedence of Virtual Tenants

• In the Virtual Tenants page, click on the Precedence option found in the top right corner.
• The window will display all the configured virtual tenants. The order of precedence decreases from the top with the top most virtual tenant having the highest precedence.
• Drag-and-drop to reorder the the virtual tenants as per the requirements.

Note: By default, the Default Virtual Tenant will be given the highest order of precedence.

Delegate a virtual tenant,

Note: Virtual tenant delegation must be enabled to perform this operation. Please note that once enabled, virtual tenant delegation cannot be disabled.

• Go to Delegation tab.
• Select Help Desk Delegation → Help Desk Technician in the left pane.
• Click the under the Actions column corresponding to the technician to which a virtual tenant must be delegated.
• In the Delegates To section, select the virtual tenant to be delegated from the Virtual tenants drop-down.
• Click Save Changes

Note: While creating a new technician the Default Virtual Tenant with all Microsoft 365 objects will be automatically delegated.

Modify a virtual tenant,

• Go to the Settings tab.
• Navigate to Configuration → Other Configuration → Virtual Tenants
• Click the under the Actions column corresponding to the virtual tenant to be modified.
• Modify the attributes as per your requirements.
• Click Update.

Delete a virtual tenant,

• Go to the Settings tab.
• Navigate to Configuration → Other Configuration → Virtual Tenants
• Click the under the Actions column corresponding to the virtual tenant to be deleted.
• Click Yes in the pop-up.