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It is recommended to take backups before applying the service pack in M365 Manager Plus. This helps you prevent accidental loss of data.
Prerequisite: Before proceeding to restore the database, you need the name of the backup file you want to restore. In order to identify the name of the backup file, go to the <installation_directory>/backUp folder. The backup files are stored in this format:
OfflineBackup_yyyymmddhhmmss, where yyyymmdd is the date and hhmmss is the time at which the backup was taken. Make a note of the backup file you want to restore.
Note: Use this when you want to restore a database backup from a different instance of the product. As your backup is created in a different instance, you will need to provide the customer-config.xml path parameter while executing the command. The conf directory in the installation folder will contain the customer-config.xml file.
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