Outsourcing Solutions Group Case Study | ManageEngine EventLog Analyzer

Challenges faced by the company

The IT manager's responsibilities primarily involve monitoring servers, workstations, and network devices in the organization, reviewing network events and taking immediate action if any threats arise. The organization was looking for a solution that could provide a central view of all security events happening in the network and simplify its day-to-day activities.

Impact of EventLog Analyzer

Before opting for ManageEngine EventLog Analyzer, OSG evaluated and explored several other solutions, but these did not meet their primary business requirements. EventLog Analyzer provided enhanced visibility into OSG's network activities from a central dashboard, which was exactly what the organization was looking for.

Before implementing our solution, OSG had to analyze and monitor activities on each server individually without much time to spare for workstations. This process was time-consuming and lacked centralization. However, ManageEngine EventLog Analyzer addressed these challenges by providing logs from all servers and workstations in one place, saving a significant amount of time for OSG. Now, OSG exclusively uses EventLog Analyzer for monitoring event logs, physical errors, threats, and login failures, allowing it to investigate and analyze each issue from a comprehensive dashboard. EventLog Analyzer's customization capabilities also enabled it to tailor the dashboard to its specific needs.

EventLog Analyzer proved to be a valuable time-saving tool, significantly reducing OSG's workload, saving approximately 10 hours per week.

Final thoughts on EventLog Analyzer, ManageEngine's support, and Custom Onboarding services

The IT manager also expressed his satisfaction with the EventLog Analyzer support team and ManageEngine's Onboarding team. He said that he found EventLog Analyzer to be pretty easy to use and the Onboarding team helped him configure what he wanted to see by integrating all of his workstations, servers, and firewalls.

He further mentioned that responses from the product implementation team were always right on time, and that the team helped him with what he needed, which made it much easier to implement the product. He praised ManageEngine's custom Onboarding team's services by saying that he would certainly recommend people to use ManageEngine products.

Ratings

On a scale of one to five, with one being difficult and five being easy, OSG rated EventLog Analyzer a five out of five for ease of use.

Additionally, on a scale of one to 10, with one being unlikely to recommend the product and 10 being most likely to recommend the product to others, OSG rated EventLog Analyzer a 10 out of 10.

About Log360

ManageEngine Log360, a comprehensive SIEM solution helps enterprises to thwart attacks, monitor security events, and comply with regulatory mandates. The solution comes bundled with a log management component that provides better visibility into network activity, incident management module that helps quickly detect, analyze, prioritize, and resolve security incidents, ML-driven user and entity behavior analytics add-on that baselines normal user behaviors and spots anomalous user activities, threat intelligence platform that brings in dynamic threat feeds for security monitoring and aids enterprises to stay on top of attacks. For more information about Log360, visit manageengine.com/log-management.

About Onboarding

Onboarding is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of the ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With Onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization and training based on the business needs.