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End of Support

Product life cycle plan: End of support

This webpage contains information on the support life cycle of each version of ManageEngine EventLog Analyzer. After every major release, we support the previous version for a considerable period to allow users to plan their upgrade or migration effectively. After a version reaches its end of support (EOS), it will no longer receive technical support or security updates.

End of support details

A support life cycle denotes the period from when a version is available for download to when it is no longer supported. When a version of EventLog Analyzer reaches its EOS, security updates, non-security updates, features, enhancements, or technical support are no longer provided. Shortly after a new version is released, we issue an EOS about the previous version on this webpage. An EOS is announced six months prior to the effective retirement date, so that the users can plan and execute the version upgrade accordingly. EventLog Analyzer strongly encourages users running the older version to upgrade to the latest version which has been crafted to be a better and more secure version of EventLog Analyzer.

ManageEngine is not liable for any security or performance issues caused by EOS versions. Our ability to deliver a seamless experience depends on your cooperation to upgrade to the latest version of EventLog Analyzer when it is available.

Version Build Range GA Release Latest Service Pack Release End Date
EventLog Analyzer 12.4 12400 to latest December 2023 Ongoing Currently supported
EventLog Analyzer 12.3 12300 to 12336 May 2023 November 2023 Dec 31, 2024
EventLog Analyzer 12.2 12200 to 12292 September 2021 May 2023 June 30, 2024
EventLog Analyzer 6.0 to 12.1 6000 to 12167 May 2010 August 2021 Sept 30, 2022


1. What is the purpose of the EOS Policy?

The EOS Policy is intended to benefit EventLog Analyzer customers. We update our versions to provide better features, security, and functionality over time to meet evolving business needs. We expect our users to cooperate fully and upgrade to the latest version.

2. Is the EOS different from the EOL (end of life) policy?

A: Yes, EOS signifies that support for the specific build has stopped, but customers are still free to use the product as long as ManageEngine won't be held liable for any problems. EOL denotes that a build or product has reached the end of its useful life and should no longer be used. We announce the end of support (EOS) only for the earlier versions. However, you can continue to use the older versions at your own risk as your Annual Maintenance and Support plan will not be renewed for these versions, and technical support will not be provided beyond the dates mentioned. Versions designated as EOL should be not be utilized.

3. For how long will a version of EventLog Analyzer be fully supported?

Any version of EventLog Analyzer will be fully supported for a minimum of 12 months from the date of its release. As new versions are released, previous versions are supported for a certain period of time, then pushed to EOS. The latest version of EventLog Analyzer is always supported.

4. When will the EOS date for a version be announced?

The EOS of a version will be announced six months before its last support date. This way, users will be able to use this time to plan and execute the upgrade process.

5. Is the upgrade free of cost?

Yes, all the upgrades are free, provided you have an Annual Maintenance and Support plan for the current period.

EventLog Analyzer Trusted By

Los Alamos National Bank Michigan State University
Panasonic Comcast
Oklahoma State University IBM
Accenture Bank of America
Ernst Young

Customer Speaks

  • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
    Benjamin Shumaker
    Vice President of IT / ISO
    Credit Union of Denver
  • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
    Joseph Graziano, MCSE CCA VCP
    Senior Network Engineer
  • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
    Joseph E. Veretto
    Operations Review Specialist
    Office of Information System
    Florida Department of Transportation
  • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
    Jim Lloyd
    Information Systems Manager
    First Mountain Bank

Awards and Recognitions

A Single Pane of Glass for Comprehensive Log Management