Getting Started with DEX Manager Plus
DEX Manager Plus is an advanced Digital Employee Experience (DEX) management platform designed to help IT teams monitor, analyze, and optimize employee experience across endpoints. DEX Manager Plus empowers organizations to shift from reactive troubleshooting to proactive endpoint experience management, ensuring seamless device performance, application responsiveness, and user satisfaction.
Why DEX Manager Plus?
Traditional IT monitoring tools focus on system health and technical metrics—but they often miss the human side of the equation: the employee’s actual experience. DEX Manager Plus bridges this gap by collecting and analyzing real-time experience metrics from user devices, enabling IT to:
- Understand how users experience their devices and apps
- Detect and resolve issues before users report them
- Continuously improve IT performance and employee productivity
Key Capabilities
| Feature | Purpose |
|---|---|
| DEX Score | Quantifies employee experience using performance, stability, responsiveness, and sentiment metrics |
| Insights & Recommendations | Automatically flags experience issues and suggests remediation steps |
| Workflows | Creates no-code automations that streamline routine IT operations and experience management |
| Sensors | Collects custom data from endpoints for advanced experience tracking and event based remediation |
| Extensions | Get instant access to predefined libraries of Sensors, Remote Action , Workflows and Dashboards |
| Dashboards | Dashboards provide a unified, real-time view of endpoint experience metrics, enabling IT teams to monitor, analyze, and act on key insights at a glance |
Who is it for?
DEX Manager Plus is built for organizations that prioritize employee productivity and IT efficiency. It is ideal for:
- IT Administrators – to monitor and manage endpoint performance and user satisfaction
- Service Desk Teams – to proactively identify and resolve experience-impacting issues
- Desktop Engineers – to deploy and automate remediations at scale
- CIOs and IT Leaders – to gain strategic insights into IT performance and employee productivity trends
Benefits of Using DEX Manager Plus
- Elevate employee experience through proactive performance management
- Reduce support tickets with real-time issue detection and automated fixes
- Increase IT agility with customizable workflows and smart automation
- Optimize endpoint health across distributed and hybrid workforces
- Make data-driven decisions using DEX Score trends and user sentiment analytics
How It Works
DEX Manager Plus works by installing lightweight agents on endpoints. These agents collect a wide range of performance and user interaction metrics. The data is analyzed in real-time to calculate a comprehensive DEX Score and generate actionable insights. IT teams can then use built-in Remote Actions and Workflows to respond to issues automatically—before employees even notice.
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