Troubleshooting tips

This guide presents the most common issues that could be encountered, along with potential solutions to ensure a smooth experience. Explore the topics below to get started.

Directories

• Universal Directory
  • Directory Sync
  • Dynamic Groups
• Microsoft Azure Active Directory

Applications

• Application Integration
  • Salesforce
  • Freshservice
• Multi-factor Authentication
  • VPN and RADIUS endpoints
  • Authenticators
• Connection

Agents

• IDSecurity Agent

Settings

• Notification Templates
• Session management

Access Management