How do I resolve the "no matching data for your input(s)" message when generating a report using ADManager Plus?

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Issue description

When you try to generate a report in ADManager Plus, the message "There is no matching data for your input(s)" appears, indicating that no records match the selected filters or criteria.

Possible causes

  • The report is limited to data from specific organizational units (OUs), which may not contain matching records.
  • The help desk technician may not have the necessary permissions to access the selected OU.

Resolution

Step 1: Remove OU filter criteria in the report

  1. Log in to ADManager Plus.
  2. Navigate to the Reports tab and select the desired report.
  3. Choose the domain and ensure that the Selected OUs field has All OUs selected. If not, click Add OUs and select all the OUs.
  4. Make sure the Exclude Child OU(s) option at the bottom of the pop-up is unchecked.
  5. Click Generate.

Step 2: Provide OU access to the help desk technician (if required)

  1. Navigate to Delegation > Help Desk Delegation > Help Desk Technicians.
  2. Click the Edit icon next to the help desk technician who requires access.
  3. In the Selected OUs field, choose the required OUs and assign the necessary permissions to generate the report.
  4. Click Save Changes.

Tips

  • Double-check report filters such as date ranges, object types, and attribute conditions to ensure they are not too narrow.
  • Ensure Microsoft Entra Connect Sync is working correctly and up to date. Stale data might result in missing or inaccurate reports.
  • Try generating the report as a built-in admin to rule out permission-based restrictions.

How to reach support

If the issue persists, contact our support team here.