Why are reports generated in ADManager Plus listing objects that no longer exist in Active Directory?

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Issue description

ADManager Plus reports may display user accounts, computers, or other Active Directory objects that no longer exist. This affects the accuracy of report data and can hinder functions that rely on up-to-date AD information, such as compliance checks or account management.

Possible causes

  1. Outdated data synchronization: ADManager Plus has not yet synced with AD, so it still contains records of deleted objects.
  2. Missed synchronization schedule: The scheduled sync did not occur due to service interruptions or configuration issues.

Prerequisites

Before proceeding, ensure you have:

  • Access to the ADManager Plus admin console to modify settings.
  • Details of the non-existent objects appearing in reports for reference.

Resolution

Step 1: Manually sync ADManager Plus with Active Directory

  1. Log in to ADManager Plus.
  2. Navigate to Directory/Application Settings > Active Directory.
  3. Find the domain associated with the missing or outdated objects.
  4. Click the refresh icon on the left end to initiate a manual synchronization.
  5. Run the report again and check if the missing objects are now removed.

Step 2: Verify account permissions

  1. Ensure the service account has read permissions for all objects and attributes in Active Directory.
  2. The account should have appropriate permissions across all required domains and OUs.

Tips

Configure scheduled reports on ADManager Plus to sync with Active Directory at scheduled intervals (e.g., daily) to maintain accurate and up-to-date data.

How to reach support

If the issue persists, contact our support team here.