About the Organization
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. It manages specialty behavioral health care for North Carolinians across 46 counties and serves Medicaid and state-funded recipients. Trillium focuses on transforming lives and building community well-being through partnerships, member services, care management, and provider network operations.
About the Product
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/
Core Features Used
User provisioning
Business Challenges
"Creating a user took several steps because we had to go into several different applications."
At Trillium Health Resources, user provisioning was the main operational pain point. In a hybrid environment, the team needed to create accounts across Active Directory, Microsoft 365, and mailbox systems, which made the process time-consuming and repetitive when done manually. HR-driven automation had not yet been introduced, so provisioning remained an IT-led task. User deprovisioning was still largely unchanged, and the IT team was also preparing to extend basic account support tasks, such as password resets, to its Tier 1 help desk.
Solution
"When we did the initial setup, we configured it so that creating a user also created the Microsoft 365 account, mailbox, and the appropriate license based on the user's department."
Trillium Health Resources implemented ADManager Plus to standardize and simplify account creation. The team built approximately 50 user creation templates aligned to different roles and titles, with each template applying the right group memberships for that user type. In the same workflow, ADManager Plus was configured to provision Microsoft 365 accounts, create mailboxes, and assign licenses based on department, reducing the need to move between systems during setup. The organization is also rolling out the platform to Tier 1 help desk staff for password resets and similar routine tasks, helping extend the value of the deployment beyond provisioning.
Result
ADManager Plus made user creation faster and much simpler for Trillium Health Resources. It gave the team a more consistent way to provision accounts across systems while reducing manual effort.
The OnboardPro Impact
"It was really helpful, and the recordings came in handy because there were things I didn't remember, and I was able to go back, watch them, and replicate the setup."
OnboardPro helped the team get configured with confidence. Guided implementation support, along with recorded sessions, made it easier to revisit key setup steps and reproduce configuration work later without friction.
