Healthcare IT teams are adapting to new and improved technologies, from telemedicine to artificial intelligence, to provide a superior experience to patients and care workers. As novel practices replace traditional medical approaches, it’s essential to keep the underlying plumbing functional, which includes:

  • Elevating patients' and employees' experiences.
  • Ensuring 24/7 availability of critical applications and resources.
  • Providing secure access to all users and governing the privileges and access controls of the expanding workforce.
  • Securing patients' electronic protected health information (ePHI) against loss or any form of breach of privacy, integrity, or confidentiality.
  • Implementing modern network infrastructure and optimizing IT operations to perform efficiently across distributed and hybrid environments.
  • Supporting legacy systems with updates, vulnerability patches, and other maintenance.
  • Fortifying cybersecurity by protecting the organization's network, IT assets, and data against underrated external threats.
  • Ensuring compliance with complex regulations, such as

Healthcare IT solutions from ManageEngine

Personalize patient care

Integrate patient records across departments and maintain a single pane of consistent information to efficiently provide patients personalized care and support. Streamline patient engagement by orchestrating your organization’s data flow to enable efficient coordination across departments and reduce patients' wait time by processing data quickly. Enable care workers to collaborate in real time with their peers and provide healthcare from anywhere with a comprehensive document management system.

Our solutions enable you to:

  • Break the silos; create an archive of all patient records to make crucial details accessible to the right people at the right time. Make data sharing secure and easier for all stakeholders.

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  • Collect and blend data from multiple sources hosted in the cloud or on-premises, and gather insights through AI-powered automated reports and dashboards.

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IT management solutions in Healthcare - ManageEngine
Healthcare IT solutions - ManageEngine

Streamline service management

Create hassle-free experiences for patients by accelerating administrative and clerical tasks. Improve the employee experience by ensuring consistent service delivery and operations management across departments. Enable collaboration among employees, centralize knowledge and services, and create workflows for seamless day-to-day operations. Automate repetitive processes and implement self-service portals for patients to reduce care providers’ workload.

Our solutions enable you to:

  • Handle the multitude of service requests and other tickets from patients and care workers systematically. Automate the ticket workflow end to end, and keep users notified until the ticket is resolved.
  • Ensure timely resolutions by defining appropriate service-level agreements with set escalation paths to guarantee end-user satisfaction. Collect periodic feedback from end users to measure their satisfaction levels.
  • Mitigate walk-ins, calls, continuous emails, and duplicate tickets by implementing knowledge bases and self-service portals. Reduce the burden on service desk technicians and improve their productivity.
  • Set up a comprehensive knowledge base for end users to receive quicker solutions and work-arounds for all problems, and increase the productivity of IT technicians.
  • Create custom self-service portals for all stakeholders based on their roles, and provide them with quick access to your service catalog. Keep them updated on the progress of their requests and tickets, and allow them to interact with technicians directly through the portal.

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Manage your network

Track and connect complex life-supporting devices and other medical equipment in your network and gain visibility into their attributes and dependencies through a CMDB. Manage all of your healthcare organization’s endpoints from a central console, and keep them secure against threats, breaches, and vulnerabilities. Leverage AI to proactively monitor and troubleshoot critical applications, servers, and other network devices to ensure continuous availability, detect intrusions, and prevent cyberattacks.

Our solutions enable you to:

  • Handle the entire life cycle of IT assets, from procurement to disposal. Maintain your inventory and manage purchase orders to eliminate redundancies and reduce spending.
  • Auto-deploy security patches for operating systems and third-party applications in bulk across all endpoints connected to your network to defend against vulnerabilities.
  • Remotely install or uninstall applications, and maximize device security by blocking or allowing apps.

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  • Monitor network devices including routers, switches, firewalls, and load balancers. Manage IP addresses, switch ports, network configurations, and firewalls, track bandwidth consumption, and optimize network traffic to defend against downtime.
  • Track and monitor the performance of physical and virtual servers, storage, and on-premises and cloud applications to keep them up and running.
  • Get deep insights into the uptime and performance of your network components and applications through real-time monitoring, and avoid downtime and performance lags.

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Manage network using healthcare IT management solutions - ManageEngine
Keep your private data with healthcare IT solutions - ManageEngine

Keep data private and safe

With health data being highly sensitive, provide secure, role-based access to sensitive information to protect patient privacy. Spot instances of anomalous user behavior to safeguard against data exfiltration. Keep track of the access, usage, and transfer of patient records to prevent data loss, and have data backup and recovery plans in place. Manage your remote workforce as they tap into your organization’s network to access sensitive data.

Our solutions enable you to:

  • Collect logs from devices across the network, hybrid or otherwise, and use machine learning to detect user behavior anomalies to safeguard against data breaches.
  • Find and track sensitive ePHI, monitor file accesses and modifications, and report on overexposed sensitive files.
  • Detect and monitor the usage of removable devices like USBs or printers and block unauthorized access, preventing data loss through peripheral devices.
  • Detect and shut down ransomware attacks at inception with an automated threat response system.
  • Respond to critical incidents instantly by blocking file transfers and deleting or quarantining files.

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  • Monitor Active Directory objects, audit changes in real time, and supervise Exchange servers to strengthen your defenses against insider attacks.
  • Generate alerts and block unauthorized ePHI transfers through email.

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Stay compliant

Being compliant with government regulatory mandates will help in dodging external threats and insider privilege abuse, besides avoiding penalties. HIPAA and HITECH mandate organizations protect the confidentiality, integrity, and availability of ePHI, including individually identifiable health information. Build trust among your patients and reduce business risks by staying compliant.

Our solutions enable you to:

  • Monitor access to confidential patient health information by tracking actions performed on files and folders.
  • Record users accessing systems and monitor for possible abuse through reports on user logon and logoff events across devices, network components, mailboxes, etc. Identify the time and place of logon events, whether they were successful, and the cause of failure.
  • Keep track of changes made to objects and groups inside Active Directory, changes made to user rights and privileges, and changes in security policies.
  • Collect and securely archive audit log data to review records of user activities on information systems and conduct forensic analysis in response to incidents.

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Stay HIPAA compliant with ManageEngine's healthcare IT management

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