ManageEngine ADSelfService Plus' cached credentials update feature helps remote users reset their domain password from their login screens using the self-service password reset feature, and regain access to their Windows machines from outside the domain network. The feature employs a VPN to achieve this. This webpage elaborates on enabling the cached credentials update feature in ADSelfService Plus for four different VPN providers: Fortinet, Cisco IPSec, Cisco AnyConnect, and Windows Native VPN.
To enable the cached credentials update for client machines, ADSelfService Plus must be hosted online and be accessible through the internet. Refer to this guide for step-by-step instructions on how to host your ADSelfService Plus instance online.
C:\Program Files (x86)\Fortinet\FortiClient\FortiSSLVPNclient.exe
C:\Program Files (x86)\Cisco\Cisco IPSec\vpnclient.exe
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpncli.exe
To enable the cached credentials update in client machines, the ADSelfService Plus login agent must be installed on them. Upon installation, the login agent places the self-service password reset option on the machine's login screen, and enables the cached credentials update functionality. During subsequent self-service password reset attempts, the login agent sends the authentication information and new credentials to the ADSelfService Plus server, which in turn sends it to AD. Once the authentication and password reset is approved, AD relays the new password back to the client machine via the VPN and the machine's cached credentials are updated.
The login agent can be installed through the product portal, manually, via GPO, via Microsoft System Center Configuration Manager, and using third-party software. Here, we will be going through installation via the product portal.
If the cached credentials are not updated for any client machine during self-service password reset after the feature is enabled, ensure the following:
Go to HKEY_LOCAL_MACHINE\SOFTWARE\ZOHO Corp\ADSelfService Plus Client Software and ensure that the following registry entries are present:
C:\Program Files (x86)\Fortinet\FortiClient\FortiSSLVPNclient.exe
This can be confirmed by executing the following commands in Command Prompt depending on the VPN provider used.
Cisco IPSec:
vpnclient.exe connect <profile name> user %user_name% pwd %password%
Cisco AnyConnect:
pncli.exe -s < %tempFile%
(or)
vpncli.exe connect %servername%
%user_name%
%password%
Fortinet:
connect -s adsspvpn -h %servername%:%portno% -u %user_name%:%password%
In case a custom VPN provider is used, the following command line must be used
pstools..psexec.exe -s -i
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