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Important: We strongly recommend you take backups before applying the service pack. This helps prevent accidental loss of data. Steps to update builds
Service Pack install order for build
| Steps | SHA256 Checksum hash value |
|---|
| If your build number is | Update to build number | SHA256 Checksum hash value |
|---|---|---|
| 4800 to 4820 | ||
| 4700 to 4703 | ||
| 4600 to 4619 | ||
| 4500 to 4543 | ||
| 4400 to 4425 | ||
| 4300 to 4336 | ||
| 4200 to 4222 | ||
| 4100 to 4119 | ||
| 4002 to 4014 |
If the product is running as an application, click Start > All Programs > M365 Manager Plus > Stop M365 Manager Plus.
If the product is running as a Windows service, click Start > Run. Type services.msc and stop ManageEngine M365 Manager Plus.
stopDB.bat file stored in the <M365 Manager Plus>\bin directory.Back up M365 Manager Plus by zipping the contents of the <M365 Manager Plus> directory.
If you're using Microsoft SQL Server, take a backup of the database.
Open Command Prompt as an administrator and execute the UpdateManager.bat file stored in the <M365 Manager Plus>\bin directory.
Click Browse and select the service pack (.ppm) file that you downloaded.
Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. The certificate required to verify the service pack's integrity will be automatically imported by the product.
If the automatic certificate import process fails, please import the certificate manually. Otherwise, click Close and then Exit to quit the Update Manager tool.
If the product runs as an application, click Start > All Programs > M365 Manager Plus > Start M365 Manager Plus.
If the product runs as a Windows service, click Start > Run. Type services.msc and start ManageEngine M365 Manager Plus.
Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.
| Build Number | Download link |
|---|---|
| 4600 and above | https://updates.manageengine.com/certificates/latest.crt |
| Below 4600 | https://www.manageengine.com/certificate/ppmsigner_publickey.crt |
Open Command Prompt as an administrator and execute the UpdateManager.bat file in the <M365 Manager Plus>\bin directory.
Open the certificate import tool by clicking the Import Certificate button located in the top-right corner.
Select the certificate by clicking the Browse button.
Next, select Import to pull in the certificate and proceed with step 6 from the Instructions to apply Service Pack section.
Log in to the M365 Manager Plus web client, and click the "License" link in the top pane.
You will find the "Build" number mentioned below the "Product Version".
