ManageEngine® PAM360 MSP Upgrade Pack Download

The latest PAM360 MSP version is 5200. If you are using an earlier version, you need to apply upgrade pack.

Download Upgrade Pack

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.
From 5100 to 5200 Upgrade pack 5100 to 5200
SHA256 Checksum:
92c384f8d8301e9b426684cc8a473769a5b3831a60e6fd477647408c7714c3c7

Note: If your current Ticketing System is ServiceDesk Plus On-Premises or ServiceDesk Plus Cloud, this upgrade pack will disable the integration and delete the complete integration data. You will have to reconfigure the ticketing system again. So, make sure you have a backup of the advanced configurations in the form of screenshots for reference purposes.

High Availability (HA) Setup

Direct installation file for 5200

Note: If you've configured HA for your PAM360 instance, your secondary application server should always run the same version as your primary server. For instance, if you're upgrading to 5200, you should concurrently reconfigure HA and set up a fresh secondary instance that runs 5200. Additionally, ensure that the software architectures are also the same.

From 5000 / 5001 / 5002 / 5003 / 5004 to 5100 Upgrade pack 5000 / 5001 / 5002 / 5003 / 5004 to 5100
SHA256 Checksum:
f58db4b9e46129ddeaa429dc089d73abfa7d30ac2a69dabd896a53d0a7278173
Direct installation file for 5100
From 4500 / 4501 to 5000 Upgrade pack 4500 / 4501 to 5000
(1eb9c094abd2f5b3ff24c1741b537918)
Direct installation file for 5000
From 4100 / 4101 to 4500 Upgrade pack 4100 / 4101 to 4500
(211a0ddde1f5ee34c78e49b8dc711b68)
Direct installation file for 4500
From 4000 / 4001 / 4002 to 4100 Upgrade pack 4000 / 4001 / 4002 to 4100
(MD5SUM:355aa1364063ebe5e85ad24f35dbce83)
Kindly upgrade to the latest version to setup HA.