The latest PAM360 MSP version is 5200. If you are using an earlier version, you need to apply upgrade pack.
Download Upgrade Pack
|From 5100 to 5200||Upgrade pack 5100 to 5200
Note: If your current Ticketing System is ServiceDesk Plus On-Premises or ServiceDesk Plus Cloud, this upgrade pack will disable the integration and delete the complete integration data. You will have to reconfigure the ticketing system again. So, make sure you have a backup of the advanced configurations in the form of screenshots for reference purposes.
High Availability (HA) SetupDirect installation file for 5200
Note: If you've configured HA for your PAM360 instance, your secondary application server should always run the same version as your primary server. For instance, if you're upgrading to 5200, you should concurrently reconfigure HA and set up a fresh secondary instance that runs 5200. Additionally, ensure that the software architectures are also the same.
|From 5000 / 5001 / 5002 / 5003 / 5004 to 5100||Upgrade pack 5000 / 5001 / 5002 / 5003 / 5004 to 5100
|Direct installation file for 5100|
|From 4500 / 4501 to 5000||Upgrade pack 4500 / 4501 to 5000
|Direct installation file for 5000|
|From 4100 / 4101 to 4500||Upgrade pack 4100 / 4101 to 4500
|Direct installation file for 4500|
|From 4000 / 4001 / 4002 to 4100||Upgrade pack 4000 / 4001 / 4002 to 4100
|Kindly upgrade to the latest version to setup HA.|