Phone Live Chat
US: +1 888 720 9500
US: +1 800 443 6694
Intl: +1 925 924 9500
Aus: +1 800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680

Direct Inward Dialing: +1 408 916 9393

Workflow SLA

Active Directory SLA for workflows

Human error is a major concern when it comes to cybersecurity. In organizations that rely on AD, it's important to use tools like ADManager Plus to set up workflows, which are essential to keep an eye on man-made errors.

ADManager Plus' AD workflow feature allows users to set up reviewer- and approver-based workflows whenever a technician tries to perform an action. This aids in getting a fresh set of eyes to avoid human errors and unsolicited actions. When more people are involved in a process, it's important to ensure that all actions are taken on time and that business continuity is not affected when someone is not available. What happens if a reviewer or approver is not available to perform a critical operation? Can user provisioning wait until the approver comes back from their vacation? As an answer all these woes, ADManager Plus has service-level agreements (SLAs) in AD workflows.

What is an SLA?

In terms of AD management, an SLA is the level of service expected from an admin or technician with respect to defined metrics and remediation actions when an SLA is not met. SLAs are a critical component in an AD environment when planning to delegate actions to others.

SLAs in AD workflows

SLAs in AD workflows help take appropriate actions on pending and time-sensitive requests in the most efficient manner. With ADManager Plus' SLA feature, users can configure the following:

  • SLA Rule: Configure attributes based on which the workflow requests must be filtered and SLAs must be applied. For example, requests can be filtered based on the action, requester, priority, and other attributes.
  • Response Time: Set the expected response time in terms of days, hours, or minutes according to organizational requirements. A user provisioning request may require a response time of two hours, while a password reset request must be completed within 15 minutes for optimal efficiency.
  • Escalation: Configure what happens if a request is not completed within the specified Response Time. Choose to notify admins, reassign the request, change the priority, or change the status of the request. The highlight of this feature is the multi-level escalation. Users can configure multiple escalations to be executed at specified intervals. For example, reassign a password reset request to another technician with the priority set as high when the request is not resolved within 15 minutes.

Active Directory workflow SLA

Build customizable workflows to manage AD operations as tickets.

  • -Select-
By clicking 'Get Your Free Trial', you agree to processing of personal data according to the Privacy Policy.


Your download is in progress and it will be completed in just a few seconds!
If you face any issues, download manually here


We will send the download link to the registered email ID shortly.

Other features

Bulk User Management

Fire a shotgun-shell of AD User Management Tasks in a Single Shot. Also use csv files to manage users. Effect bulk changes in the Active Directory, including configuring Exchange attributes.

Active Directory Password Management

Reset password and set password propertied from a single web-based console, without compromising on the security of your AD! Delegate your password-reset powers to the helpdesk technicians too!

Active Directory User Reports

Exhaustive reporting on Active Directory Users and user-attributes. Generate reports in user-activity in your Active Directory. Perform user-management actions right from the report interface!

Active Directory Compliance Reports

Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!

Active Directory Workflow

A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

ADManager Plus Trusted By

The one-stop solution to Active Directory Management and Reporting