Allowing Non-IT staff to perform tasks in AD

Scenario : Allowing Non-IT staff to perform tasks in AD (Controlled Automation)

The HR manager assigns the task of creating users to the IT Technician. He will be providing a text file of the user details to the Help desk Technician. The following steps has to be followed by the technician to set automation for creating users.

Objective : User Creation using workflow enabled automation ensuring Non-IT staff create users

1. Click Automation Tab.
2. Under Automation section, select Create New Automation.
3. Enter a suitable 'Aautomation Name' and 'Description' in the text box provided.
4. In Automation category, select User Automation from the drop down list.
5. Choose the domain in which you want to create the users and choose the OU in which you want to create them in by selecting an OU or creating a new OU in 'Add OUs' (optional).
6. In Automation Task/Policy , select 'Create Users'. Select the template from the drop down options in the Template to be applied, default template will be System Template. Enter the folder location of the CSV file provided by the HR manager which has the users and the attributes in Location of CSV.
7. Since we want to allow non IT users to perform user creation through proper approval and, we can enable that feature by checking the box next to 'Implement Business Workflow'
8. In the Execution Time section, set the 'Frequency' and 'Time interval' at which the automated user creation should take place.
9. Select 'Save'.

To set the Business Workflow

1. Click Workflow tab.
2. Under Configuration section, select Business Workflow. To set the standardized workflow structure for everyday tasks, select Edit Workflow.
3. In the Business workflow window, select Edit Workflow to update the roles. To configure the Reviewers/Approvers, select 'Configure' and Add the HR Manager from the options.

Please find more information about Business Workflow here.